Travel Specialist/customer service

Job Description

LY-USA TRAVEL INC is an independent subsidiary of Tongcheng-Elong, established in 2017 and headquartered in Suzhou, China. Tongcheng-Elong is a well-known online travel service provider in China, committed to offering comprehensive travel products and services to consumers, including flight bookings, hotel reservations, vacation packages, travel insurance, ticket bookings, and other related travel services. We pride ourselves on providing personalized and comprehensive travel experiences to our customers.

Currently, LY-USA TRAVEL INC is expanding its team and seeking talented individuals to join us in delivering exceptional travel experiences to our customers. We offer a dynamic and supportive work environment where you can grow your career while contributing to our mission of providing personalized and comprehensive travel services.

### Job Title: Customer Service/Ticketing Specialist

#### Job Responsibilities:

– Proficiently operate Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, etc., to complete tasks including inquiries, ticket issuance, refunds, and rescheduling.
– Understand customer needs and provide professional, timely, and attentive service through email, chat, and phone.
– Establish effective team communication and foster a harmonious working environment.
### Education, Experience, and Skills:

– Proficient in both English and Chinese.
– Educational requirements are not limited for experienced candidates; inexperienced candidates must have a bachelor’s degree or higher.
– Must have legal authorization to work in the U.S. (OPT, H1B not supported).
– Preference given to candidates with backgrounds in airline ticketing, travel, or related fields.
– Must possess problem-solving and multitasking abilities.
– Detail-oriented with strong organizational skills.
– Basic computer skills and proficiency in WORD and EXCEL.

### We Offer:

– Salary: negotiable.
– Year-end bonus (equivalent to 1-2 months’ salary based on business volume).
– Full coverage of insurance (Kaiser Platinum HMO) paid by the company.
– Career development planning and opportunities.
– Paid sick leave, annual leave, and public holidays.

### Qualifications:

– Proficiency in English and Mandarin; Cantonese is a plus.
– Excellent interpersonal and communication skills, both written and verbal.
– Customer-oriented, patient in interactions with customers, and adaptable to various personality types.
– Ability to work independently and thrive in a team environment.
– Strong multitasking skills, with the ability to prioritize tasks and manage time effectively.
– Proficient in using the Microsoft Office suite, including Outlook.

### Job Responsibilities:

– Manage incoming calls, identify and evaluate customer needs to ensure satisfaction.
– Handle customer relationships in a fast-paced environment, using problem-solving and decision-making skills to address various challenging situations.
– Build sustainable customer relationships and trust through open and interactive communication.
– Accurately complete tasks assigned by the manager within the specified timeframe, providing exceptional service to customers.
– Process applications quickly and accurately.
– Provide support to teammates as needed.

Job Type: Full-time

Pay: $3,500.00 – $3,800.00 per month

Benefits:

* Health insurance
* Paid time off

Shift:

* 8 hour shift

Ability to Commute:

* Rowland Heights, CA 91748 (Required)

Work Location: In person