HR Account Manager – Bilingual Mandarin

Job Description

As the HR Account Manager you will be a key driver in leading our EOR HR team to deliver high-quality, compliant, and efficient employment solutions for our clients. This role requires a deep understanding of HR compliance, payroll processes, and benefits administration, coupled with the ability to manage client relationships and deliver exceptional service.

**Key Responsibilities:**

**Leadership and Strategy:**

* Lead and mentor the HR team in delivering EOR services, ensuring high standards of accuracy, efficiency, and compliance.
* Develop and implement HR strategies that align with the company’s goals and client needs, with a focus on EOR services and payroll management.
* Collaborate with senior management to continuously improve HR processes and client service delivery.

**EOR Service Management:**

* Oversee the administration of Employer of Record services, ensuring compliance with local employment laws and regulations.
* Manage the onboarding and offboarding processes, ensuring a seamless experience for clients and their employees.
* Act as a subject matter expert on EOR services, providing guidance to both internal teams and clients.

**Account Management:**

* Build and maintain strong relationships with clients, serving as the primary point of contact for all HR-related inquiries and services.
* Work closely with clients to understand their business needs and tailor HR solutions accordingly.
* Ensure client satisfaction by delivering timely and accurate HR services, and proactively addressing any issues or concerns.

**Payroll and Benefits Administration:**

* Oversee payroll processing to ensure accurate and timely employee compensation.
* Manage benefits administration, including medical, dental, and vision programs, ensuring compliance and effective communication with employees.
* Collaborate with finance and legal teams to ensure payroll and benefits practices are compliant with local regulations and company policies.

**Compliance and Risk Management:**

* Stay informed on local and international labor laws and regulations, ensuring that all HR processes are compliant.
* Lead audits and reviews of HR practices to mitigate risk and ensure adherence to legal requirements.
* Develop and implement best practices for HR compliance, payroll, and benefits administration.

**Documentation and Reporting:**

* Ensure accurate and organized documentation of employee records, payroll, and benefits information.
* Prepare and present detailed reports on HR activities, compliance, and client satisfaction.
* Lead the creation and updating of process documentation for EOR and payroll procedures.

### Requirements
* Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.
* 5-7 years of experience in HR with a focus on EOR services, payroll, and benefits administration.
* Strong understanding of HR compliance, local labor laws, and international HR practices.
* Proven experience in account management or client-facing roles, with a track record of delivering high-quality service.
* Excellent leadership, communication, and interpersonal skills.
* Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and HRIS systems.
* Ability to handle confidential information with the utmost discretion.
* Mandarin proficiency is required.

### Benefits
**What We Offer:**

* Opportunities to gain knowledge on the HR Operations.
* Opportunity for rapid career advancement.
* Supportive, collaborative team environment.
* Medical/Dental/Vision
* 401K
* Gym Access
* Base Salary 50-65K DOE
* CPT/OPT accepted
* H1B Sponsorship available