Operations Section Manager HFEMS – FAA02453

Job Description

**Department Information**
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**Health Facilities & Emergency Medical Services Division*****Now hiring for our Emergency Medical and Trauma Services Unit*** **Be BOLD and make a real difference . . .**

Do you desire a career that provides you with opportunities to improve the world around you? The Colorado Department of Public Health and Environment (CDPHE) is seeking diverse individuals from all backgrounds to apply for a career position that makes a direct impact on improving the lives of Colorado citizens. Our mission is to advance Colorado’s health and protect the places we live, work, learn, and play. Our vision is to create a healthy and sustainable Colorado where current and future generations thrive.

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Public Health and Environment. Our tobacco-free campus offers free parking and is conveniently located near RTD bus lines, the Cherry Creek Shopping Center, Glendale City Set, and the Cherry Creek bike path. In addition to a great location and rewarding, meaningful work, we offer:

* Employee wellness programs and facilities
* Extensive internal professional development opportunities on a wide variety of subjects
* Bike to work programs, including access to storage lockers and bike racks
* Distinctive career advancement opportunities throughout the State system
* Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
* Medical and dental health plans
* Paid life insurance
* Short- and long-term disability coverage
* 11 paid holidays per year plus generous personal time off
* Mentoring program with opportunities for mentors and mentees
* Tuition assistance for college level courses including Masters degree programs
* Excellent work-life programs, such as flexible schedules, and
* A variety of employee resource groups

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: http://www.tgslc.org/borrowers/public-service/

**Description of Job**
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**The Work Unit:**

The Health Facilities and Emergency Medical Services Division (HFEMSD) is responsible for the oversight and enforcement of a broad range of federal and state statutes and regulations applicable to a wide variety of healthcare facilities and services in Colorado, including hospitals, clinics, ambulatory surgical facilities, renal dialysis centers, emergency medical services providers, designated and non-designated trauma centers, long term care facilities and many other specific types of healthcare services. The division licenses, certifies and surveys healthcare facilities and services; provides patient safety and healthcare quality programs; recognizes emergency medical service (EMS) education programs; certifies EMS providers and licenses air ambulance services operating within the state.

**Summary of Position:**

This position exists to administer the Operations Section, with primary functions being oversight of EMS provider Certification and licensing, EMS education program recognition, air and ground ambulance licensing, emergency medical responder registration, and administration of the Emergency Medical Practice Advisory Council (EMPAC) and EMS Regional Medical Directors Committee (RMD).

This position is responsible for managing a section that is highly regulatory and requires extensive knowledge of a variety of laws and rules and practical knowledge of EMS and trauma systems. Rule interpretation and application are constantly required in this position as are good critical thinking skills. This position makes decisions on certification and licensure that directly impact an individual’s or business’ ability to work in this state.

This position requires a unique level of knowledge and expertise as well as the ability to make decisions that influence division programs, and this position requires the supervision of four administrator employees. The level of experience and expertise allows for responsibilities to be accomplished successfully. The position is at a level of complexity that develops guidelines to implement programs that maintain the department’s mission, and the position uses judgement and resourcefulness to interpret circumstances in a variety of situations and establishes guidelines that direct how the programs will be implemented. This position has regular contact with a complex variety of stakeholders, and must act as an official representative who uses consistent and accurate messaging.

**Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights**
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**Residency Requirement:**
This posting is only open to residents of the State of Colorado and a current employee of CDPHE at the time of submitting your application. **Class Code & Classification Description:**
H1B5XX ADMINISTRATOR V

**MINIMUM QUALIFICATIONS:**

**Experience Only:**
Eight (8) years of experience in EMS operations or regulation or in another healthcare related occupation. **OR** **Education and Experience:**
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to eight (8) years, such as a bachelor’s degree in healthcare or a healthcare related field and four (4) years of experience in EMS operations or regulation or in another healthcare related occupation; OR a master’s degree in healthcare or a healthcare related field and two (2) years of experience in EMS operations or regulation or in another healthcare related occupation. **This experience must be substantiated within the Work Experience section of your application. Please be sure to enter all relevant job history and education within the last 10 years. “See Resume” and missing relevant employment/education will not be credited towards the minimum qualifications.** **Part-time work will be pro-rated and education will substitute for experience on a year-for-year basis. If using education to substitute for experience please upload your unofficial transcripts to your application.**

**Cover Letter Requirement:**

Along with the application submit a cover letter, not to exceed two typewritten pages, double spaced detailing how your education and previous work experience has prepared you to excel in this job. Specific examples of determining and/or demonstrating compliance with regulations or evidence-based practice should be included as well as how you meet the minimum and preferred competencies for the position. Part of, or all of, the comparative analysis for this position will involve a review of the information you submit in your application and cover letter.

**Conditions of Employment:*** A pre-employment background check
* Ability to travel independently or with a group of other waste diversion specialists up to 10% of the time. Travel may include field audits, attend conferences, deliver presentations, attend meetings, etc.

**Preferred and Essential Competencies:**

Relevant years of State service contribute to a candidates position-related knowledge, skill, ability, behavior or other posted competency should be considered as a preferred qualification and given weight under the process.* Excellent written and oral communication skills.
* Ability to analyze facts, data and evidence to arrive at a logical conclusion.
* Ability to observe, electronically record, and interpret information.
* Advanced interpersonal and conflict management skills e.g. displays understanding, courtesy, tact, empathy and concern.
* Develops and maintains effective relationships, deals skillfully with people who are difficult, hostile or distressed, effectively manages and resolves conflicts, confrontations and disagreements in a positive and constructive way.
* Ability to use information technology to communicate, manage knowledge, mitigate errors and support decision making.
* Demonstrated proficiency working collaboratively with internal teams, technical and community partners and diverse public stakeholders to build partnerships;
* Excellent organizational skills; the ability to set, track, and accomplish priorities, goals, and timetables to achieve maximum productivity, knowing the status of activities at all times.
* Strong critical thinking skills for ongoing decision making duties.
* Works with an attitude of customer service and responsiveness.
* Ability to work autonomously as well as collaboratively on a variety of projects.

**Appeal Rights: (Updated)**
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director’s Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules.
**Supplemental Information**
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**A completed State of Colorado application includes:**

* Cover letter stating how you meet the minimum qualifications for this role.
* Unofficial transcripts if using education to substitute for experience.
* DD214 if claiming veterans status

**The Selection Process:**

All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.

Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.

A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.

E-Verify: CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. You must be legally eligible to work in the United States to be appointed to this position. CDPHE does not sponsor non-residents of the United States.

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Jim Davidson at jim.davidson@state.co.us at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.