E-Commerce Operations Assistant

Job Description

**Who We Are:**

EP YAYING is the named luxury brand from Shanghai, China, continue to create beauty for our female clients with carefully selected high-quality materials and exquisite fashion. We have more than 500 high-quality stores in China, Macau and Malaysia.

**Website:** https://www.epyaying-shop.com/

**Store location:** E103 American Dream, 1 American Dream Way, East Rutherford, New Jersey 07073

office (On-site) Location: 71 Union Ave, Rutherford, NJ 07070

**Job description:**

EP YAYING is searching for a dynamic E-commerce Operations Assistant who is ready to immerse themselves in the exciting world of online retail! In this exciting role, you will gain hands-on experience in managing e-commerce operations across platforms such as Shopify and other marketplaces. This offers a unique opportunity to contribute to various aspects of our e-commerce strategy, from product listings to customer engagement.

**Responsibilities:**

1. Multi-Platform Management:

· Assist in managing product listings and storefronts on Shopify, other e-commerce platforms, and social media.

· Ensure consistency and optimization of product information across platforms.

2. Order Fulfillment:

· Support the order processing workflow to ensure accurate and timely fulfillment.

· Coordinate with logistics and warehouse teams to optimize inventory and shipping processes.

3. Customer Engagement:

· Respond to customer inquiries and reviews on different platforms.

· Contribute to customer engagement strategies to enhance the online shopping experience.

4. Digital Marketing Execution:

· Collaborate with the marketing team to execute digital marketing initiatives on Google ads, Meta and Klaviyo.

· Assist in creating and scheduling content for product promotions and campaigns.

5. Analytics and Reporting:

· Analyze e-commerce metrics, sales data, and customer behavior.

· Prepare reports on performance indicators and provide insights for optimization.

· Conduct research on competitors within the party supply market on various platforms.

· Identify opportunities for differentiation and improvement.

6. Product Launch Support:

· Assist in the launch of new products on e-commerce platforms and online campaigns.

7. Website Maintenance:

· Assist in the maintenance and updating of the company’s e-commerce website.

· Ensure accurate product information, pricing, and a user-friendly experience.

8. Collaboration with Marketplace Policies:

· Stay informed about and comply with policies and guidelines on each e-commerce platform.

9. Content Creation:

· Assist in creating compelling product descriptions, images, and other content to drive sales.

10. Assisting with other office tasks as needed.

**Qualifications:**

· Bachelor’s degrees in related programs (e.g., Business, Marketing, E-commerce).

· 1 – 2 years’ experience with the above tasks required.

· Bilingual in Mandarin is a must

· Ability to work across various systems such as in Google Ads, Meta, Klaviyo, and other digital marketing platforms.

· Strong organizational skills and attention to detail.

· Ability to work independently and manage time effectively.

· Strong communication, and interpersonal skills.

· Self-motivated with a proactive approach to tasks.

· Ability to adapt to a fast-paced and dynamic e-commerce environment.

· Maintaining a clean and organized work environment.

Job Type: Part-time

Pay: $16.00 – $18.00 per hour

Expected hours: No less than 20 per week

Benefits:

* Dental insurance
* Flexible schedule
* Health insurance
* Vision insurance

Schedule:

* 8 hour shift
* Monday to Friday

Application Question(s):

* Will you need a working VISA such as an H1B sponsorship in the future?

Education:

* Associate (Required)

Experience:

* Digital marketing: 1 year (Required)

Language:

* Mandarin (Required)

Ability to Commute:

* Rutherford, NJ 07070 (Required)

Work Location: In person