Help Desk Analyst

Job Description

A Public Sector client of ours is looking for a Help Desk Analyst to work on their ongoing project in the Harrisburg, PA office.

Below are the additional details of this role:

Required Skills:

* Effectively and efficiently provide helpdesk support
* Ability to quickly learn and become proficient with using a new computer system
* Use complex technical training material and manuals to diagnose citizen and end-user issues
* Use distance communication methods including conference call and webinar tools
* Develop specific goals and plans to prioritize, organize, and accomplish work
* Establish short-term and long-term objectives and specify the strategies to achieve them
* Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word
* Document the status of projects
* Use phone, email, fax, and messaging to communicate
* Communicate effectively in writing, orally, electronically and in-person
* Work independently and as a part of a team

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.