Help Desk Analyst

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Job Description

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A Public Sector client of ours is looking for a Help Desk Analyst to work on their ongoing project in the Harrisburg, PA office.

Below are the additional details of this role:

Required Skills:

* Effectively and efficiently provide helpdesk support
* Ability to quickly learn and become proficient with using a new computer system
* Use complex technical training material and manuals to diagnose citizen and end-user issues
* Use distance communication methods including conference call and webinar tools
* Develop specific goals and plans to prioritize, organize, and accomplish work
* Establish short-term and long-term objectives and specify the strategies to achieve them
* Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word
* Document the status of projects
* Use phone, email, fax, and messaging to communicate
* Communicate effectively in writing, orally, electronically and in-person
* Work independently and as a part of a team

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.

If this blog helped you, spread the word!