Service Configuration Manager

Job Description

A Public Sector client of ours is looking for a Service Configuration Manager to work on their ongoing project in the Raleigh, NC office.

Below are the additional details of this role:

Required Skills:

* Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
* Minimum 5 years of experience in IT Configuration Management, including hands-on experience with CMDB tools and processes
* Certifications in ITIL, ITIL Service Transition, and/or Configuration Management Databases.
* Proven track record in leading Configuration Management efforts in a large organization, preferably in the public sector.
* Strong understanding of IT Service Management and Service Configuration Management best practices.
* Familiarity with these IT Management and Governance processes:
* Change management.
* Configuration management.
* Asset Management.
* Incident resolution and request fulfilment.
* Continual service management.
* Release and patch management.
* Monitor, evaluate, and assess performance and conformance.
* Proven analytical and problem-solving abilities.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Good written, oral, and interpersonal communication skills.
* Ability to present ideas in business-friendly and user-friendly language.
* Highly self-motivated and directed.
* Keen attention to detail.
* Team-oriented and skilled in working within a collaborative environment.
* Knowledge of ServiceNow Platform is a plus
* Knowledge of Configuration Management processes and best practices (ITIL framework).
* Excellent communication and collaboration skills to work with both technical and non-technical stakeholders.

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.