Customer Support

Job Description

Gracias por tu interés en trabajar para nuestra empresa. Contar con el talento adecuado es crucial para lograr nuestros objetivos. El 01 de abril de 2024, 3M Healthcare experimentó una separación corporativa que condujo a la creación de una nueva empresa denominada Solventum. Aún, estamos en el proceso de actualizar nuestra página de carreras y los documentos de nuestros aplicantes, los cuales actualmente tienen la marca 3M. Mientras tanto, nuestra Política de Privacidad aquí: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continúa aplicándose a cualquier información personal que envíe, y los puestos de la marca 3M que figuran en nuestra Página de Empleo son para puestos de Solventum. Igual que con 3M, en Solventum todos los solicitantes calificados serán considerados para un empleo sin importar su raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano protegido.**Job Description:**

**Customer Support Specialist I**
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**3M Health Care is now Solventum**

**At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.**

**We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.**

**Collaborate with Innovative 3Mers Around the World**

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

**Job description:**

*Handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.*

**Workstream description:**

**You’ll be part of the Inbound team, where you will interact with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals, enhancing our customers experience with their healthcare needs. You will handle incoming calls for orders, service and product information in a timely and professional manner, following department procedures.**

**The Impact You’ll Make in this Role**

As a Customer Support Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

* *Leads calls from patients, physicians and other facility employees with inquiries and requests regarding NPWT.*
* *Implements Critical Thinking to analyze the callers request and determine next steps.*
* *Determines the best solution for our customers based on guidelines and expertise.*
* *Supports other workstreams within the organization by providing the corresponding information to the callers or redirecting to the correct team.*
* *Willingness to support with overtime if needed.*

**Your Skills and Expertise**

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

* *High School Diploma or equivalent.*
* ***Advanced English (oral and written) C1.***
* **Flexible scheduling for a 24/7 operation.**
* *Flexible & Adaptable – with schedule, workflow processes and priorities.*
* *Experience with Microsoft Office applications including Word, Excel & Outlook.*
* *Ability to convey a positive customer service and team-oriented attitude.*

**Soft skills:**

* *Empathy*
* *Politeness*
* *Active Listening*

**Technical skills:**

* Critical Thinking
* Resourceful
* Multitasking

**Additional qualifications** that could help you succeed even further in this role include:

* At least 1 year of call center experience.
* Healthcare call center experience.

**Work location:**

* **Remote. Heredia. Costa Rica**

**Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).**

**Supporting Your Well-being**

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of **@solventum.com**. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

**Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.**

**Solventum Global Terms of Use and Privacy Statement**

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the

terms.