Infrastructure Service Delivery Manager

Job Description

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Job Title: Infrastructure Service Delivery Manager

Location: Spokane, WA (Onsite)

Fulltime

Salary: $150K/p.a + Benefits (H1B transfer is also fine)

Need someone from NOC background.

Job Description:

* Expertise on experience and knowledge on infrastructure components Platform, Backup, storage, and Network.
* Being a Delivery Manager / NOC Lead, responsible for the project delivery and ensure to meet the committed SLA/KPI’s.
* Experience in handling & managing 24*7 projects & offshore team.
* Hands on experience on patching – Servers on a monthly/regular interval.
* Perform the Production Database patch activities.
* Update / upgrade the network components as part of regular patching.
* Knowledge on Cloud based infrastructure solutions.
* Steering delivery from onsite for all the infra functions (Network Operations Center & Service Desk).
* Building customer Relationship and management.
* Responsible for business growth and bring in new opportunities.
* Onsite customer facing role with onsite offshore delivery support model.
* Closely works with Offshore tower leads & team members.
* Enable right support from respective technology towers for the smooth service delivery.
* Responsible for handling Hi-Priority / outages and drive towards resolution. (ex. During Hi-Priority/outages, engaging the right technical team and 3rd Party stakeholders)
* Ensure resources, capabilities, and capacity to meet Customer requirements.
* Responsible for resource fulfilment as per the requirement.
* Responsible for Operation Review Meetings (Weekly/Monthly/Quarterly) with customer counterparts Highlights, SLA performance, Risks, Issues, Upcoming major activities etc
* Preparing the reports based the requests & requirements from customer & internal team.
* Support account for revenue growth by managing high profitability.
* Identify the enhancement area’s and bring in the necessary improvements.
* Ensure proper communication between onsite, offshore and Customer teams.
* Ensure to participate in the Major Incident Management call and send the periodic communication to internal and customer teams.
* Excellent communication skills and experience on tools like ServiceNow, Splunk and ITIL process.
* 24*7 project flexible with the work schedule and support during off business hours for any need / priority issues.

Skills

Mandatory Skills :

* NOC
* IT Infrastructure
* Command Center
* Server
* Storage
* Network