Help Desk System Analyst

Job Description

A Public Sector client of ours is looking for a Help Desk System Analyst to work on their ongoing project in the Atlanta, GA office.

**Below are the additional details of this role:**

**Required Qualifications:**

* 3+ years of experience in a technical support or help desk role.
* Strong understanding of Windows 11, Active Directory, and Microsoft O365.
* Experience troubleshooting network connectivity, VPNs, and IP phone systems.
* Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
* Proficiency with ticket tracking systems and remote support tools.
* Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
* Excellent communication and interpersonal skills to interact with users of varying technical expertise.
* Strong organizational skills and attention to detail in documenting issues and resolutions.

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.