IT Support Specialist

Job Description

***Bilingual a must, English + Chinese* *H1B Sponsorship***

**Company Overview**

Jiaherb, Inc. is the largest natural ingredient manufacturer in China, dedicated to providing high-quality ingredients for the dietary supplement, pharmaceutical, cosmetic, and food & beverage industries. Our commitment to superior customer service and stringent quality control ensures peace of mind for our clients.

**Job Overview**

We are seeking a skilled **IT Support Specialist** to support our employees, maintain our IT infrastructure, and ensure network security and reliability. This role is hands-on and requires strong problem-solving skills, attention to detail, and the ability to manage multiple IT responsibilities.

We prefer you major from Information Technology, Computer Science, Computer Engineering or Electronic Engineering.

**Preferred Education:**

– Bachelor’s degree in **Information Technology, Computer Science, Computer Engineering, or Electronic Engineering** (or related field).

**Key Responsibilities**

**Employee Support & Training**

– Provide daily IT support for employees (hardware, surveillance system，operating systems, email, networking, office applications).
– Offer IT guidance on systems and applications; create and maintain user manuals and FAQs.
– Serve as the on-call responder for critical IT and network incidents outside normal business hours.

**Systems & Infrastructure Management**

– Maintain and monitor IT infrastructure, including servers, storage, and network devices.
– Manage software and system upgrades (OS patches, application updates, database upgrades) with rollback planning.
– Create and maintain IT documentation, backup procedures, upgrade workflows, and disaster recovery runbooks.

**Networking & Security**

– Configure and maintain switches, routers, firewalls, and wireless networks.
– Manage SonicWall firewalls (policies, VPN setup, troubleshooting, firmware upgrades).
– Optimize network performance, resolve connectivity issues, and enforce security policies.
– Implement and enforce security practices including MFA, password policies, and endpoint protection.
– Support threat monitoring and response to email attacks, malware, and other security risks.

**Data Protection & Disaster Recovery**

– Perform regular database backups (full/incremental/differential) and validate restore procedures.
– Plan and execute disaster recovery (DR) processes and participate in DR drills.

**IT Operations & Coordination**

– Maintain and manage IT hardware and software assets, including procurement, registration, maintenance, and decommissioning.
– Create and manage employee accounts, configure access permissions, and ensure compliance with security and privacy policies.
– Configure and maintain VPN, remote desktop, and mobile device management tools for secure remote access.
– Coordinate with hardware/software vendors and service providers to ensure timely IT support and scheduled maintenance.
– Provide recommendations to improve IT reliability, security, and efficiency.

Job Type: Full-time

Pay: $50,000.00 – $70,000.00 per year

Benefits:

– 401(k)
– Dental insurance
– Health insurance
– Paid time off
– Vision insurance

Work Location: In person