Automation & AI Business Analyst / 3 Days hybrid in NYC, NY – Locals only, no exceptions

Job Description

**Job Title-**
**Automation & AI Business Analyst**
**Project Location 3 Days hybrid in NYC, NY Locals only**
**Duration- 6+ months contract**
**Visa- USC/ GC/ GCEAD/ H1B**
**Overview**
Our client, a top-tier management consulting firm, has partnered with a leading U.S. bank in NYC to hire an
**Automation & AI Business Analyst**
. The role focuses on building the foundational framework for enterprise Virtual Assistants, Responsible AI integration, and knowledge/content orchestration to enhance client and field-facing experiences.

**Responsibilities & Qualifications**

– Virtual Assistant Foundation: Develop business requirements, content orchestration across middle layers, and guardrails for ontologies and refinement processes.
– Content Curation & Knowledge Management: Design frameworks for content generation, classification, and curation, working with AI COE and business stakeholders to address audience-specific needs.
– Capability Framework: Establish foundational capabilities for the VA roadmap, including integration with core systems, knowledge repositories, user interaction design, and chat features leveraging AI.
– Evaluation & Monitoring: Define monitoring processes, call containment evaluation, KPI-driven outcome measurement, and user testing methodologies with robust feedback loops.
– LRC & Responsible AI: Embed Responsible AI principles in design. Support Legal, Risk, and Compliance reviews, building on established LRC frameworks.