Retail POS Specialist

Job Description

US citizens, Green Card Holders, and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time

**Job Title:**
**Retail POS Specialist**

**Location: Holmdel, NJ-Onsite**

**Duration:**
**Full-time**

**Job Description:**

The Retail POS Specialist is responsible for configuring, supporting, and integrating Point of Sale (POS) systems across member stores. This role plays a critical part in new store onboarding, system integrations, hardware implementations, and ongoing operational support. The specialist acts as a liaison between store operations and enterprise application teams to ensure seamless data integration, system reliability, and optimal store performance.

**Key Responsibilities**

– Configure and perform required setup within enterprise and co-op applications to support data loads and integration with multiple store POS systems.
– Support new store onboarding by assisting with conversion and implementation planning and executing defined setup activities.
– Advise and assist store personnel with POS configuration to enable data integration, customer limits, overrides, discounts, and promotional offers.
– Support implementation of new hardware devices including registers, pin pads, scales, back-office workstations, and mobile devices in alignment with store device standards.
– Provide Level 2 technical support to member stores following established Help Desk and escalation procedures.
– Partner with the Enterprise Applications team to collect store requests, gather detailed business requirements, and advocate for store priorities within the project portfolio.
– Serve as a liaison between store operations and application teams throughout the Software Development Life Cycle (SDLC).
– Monitor data integrations between enterprise systems and store POS applications and take corrective action when issues arise.
– Participate in Quality Assurance (QA) and User Acceptance Testing (UAT) for system changes impacting store operations.
– Develop and deliver communications and training materials for new or enhanced system functionality.
– Identify opportunities to improve system efficiency, usability, and functionality for store members.
– Establish and govern standardized processes to ensure consistent service delivery to store locations.
– Coordinate with IT Field teams to support store requests, training, and on-site evaluations.
– Assist stores in resolving issues with POS vendors and third-party service providers when needed.
– Perform root cause analysis on incidents and implement corrective and preventive actions.

**Education**

– Bachelor’s degree in Technology, Information Systems, or a business-related field.

**Skills & Experience**

– 5+ years of experience working with Point of Sale (POS) technologies in a retail environment.
– Proven experience delivering at least three full POS implementations.
– Experience with SAP S/4HANA and PI/PO integrations.
– Strong background in grocery retail POS or consumer goods retail environments.
– Demonstrated ability to gather, analyze, and document business and technical requirements clearly.
– Expert understanding of store organization, item, pricing, and customer/shopper data integration with POS systems.
– Experience providing second-level support in a Service Management environment; ITIL knowledge is a plus.
– Strong knowledge of the full SDLC and system implementation lifecycle.
– Experience creating detailed test plans, scenarios, and scripts to support quality implementations.
– Excellent written and verbal communication skills; multilingual abilities are a plus.
– Strong problem-solving skills with demonstrated root cause analysis and preventive action planning.
– Ability to work independently, prioritize tasks, and manage multiple initiatives in a fast-paced environment.
– Experience with customer loyalty program setup and maintenance preferred.

A reasonable, good faith estimate of the minimum and maximum for this position is $70K/year to $75K/year with benefits