Bilingual Early Intervention Care Navigator (Spanish/English)
Job Description
**Department Information**
————————–
**STATE OF COLORADO RESIDENCY REQUIRED**
**NOTE: This announcement may be used to fill multiple openings.** **This position is open only to Colorado state residents.**
Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone. **Committed to Diversity -** We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.If you’re looking for a place where you can be your authentic self at work and celebrate the uniqueness of those around you, then we want to talk to you! State of Colorado employees were asked to reflect on their experience with equity, diversity, and inclusion. Click here to learn more about their experiences Colorado For All – Colorado Employees Reflect on Equity, Diversity, & Inclusion.
We offer a generous benefits package including:* 11 paid holidays per year plus vacation and sick leave
* Medical, dental, and vision plans
* State paid life insurance policy
* Choice of 2 retirement plans (defined benefit or defined contribution)
* Optional 401(k) and 457 plans
* State paid short-term disability coverage
* Additional optional life and disability plans
* Credit Union membership
* Training and professional development
To learn more about State of Colorado benefits visit: https://www.colorado.gov/dhr/benefits.
Some positions may qualify for the **Public Service Loan Forgiveness Program****. For more information, go to** https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service **This position will have the opportunity for a hybrid schedule (a combination of in-office and remote workplace).** **Please note – equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.
**Description of Job**
———————-
The Colorado Department of Early Childhood (CDEC) ensures the delivery of a comprehensive, community-informed, data-driven, high-quality, and equitable early childhood system that supports the care, education and well-being of all Colorado’s young children, their families and early childhood professionals in all settings. CDEC provides access to collaborative, coordinated, quality early childhood programs and support to children, families, and early care professionals in an effort to best prepare Coloradans for future success. CDEC works with many partners, including parents, schools, child care providers, Early Childhood Councils, counties, Community Centered Boards, early intervention service providers, family resources centers, county human services, county public health, businesses, community organizations, and other stakeholders to provide high-quality early childhood and family support programs.
**About the department:**
The Early Intervention (EI) program provides developmental support and services for children birth through two years of age who have special developmental needs. EI services can help improve a child’s ability to develop and learn as well as assist families by teaching new ways to promote a child’s development. The EI program provides services such as speech therapy, physical therapy, and other developmental services. EI is a voluntary program offered statewide and does not discriminate based on race, culture, religion, income level or disability.
**What you’ll be doing:**
This position is responsible for receiving referrals via the EI Colorado Referral Line, fax, and online referrals through the EI statewide Salesforce data system for families that have an infant or toddler with a diagnosed established condition or suspected developmental delay referred for evaluation to EI Colorado. As the initial service coordinator of record, this position is the first point of contact for families and is responsible for explaining the early intervention program and process for evaluation, family rights, eligibility, and service provision. This position is responsible for conducting the intake process and scheduling evaluation activities via the data system.
**Duties include but are not limited to:*** This position is responsible for the timely response to referrals as part of a Referral and Intake Team that receives statewide referrals through the EI Colorado Referral Line, fax, and online via the EI Salesforce data system.
* Acts as a first point of contact for Spanish speaking families that have an infant or toddler with a diagnosed established condition or suspected developmental delay and serves as the initial service coordinator.
* Explains early intervention and the evaluation process to families in a culturally responsive manner.
* Uses best judgment and EI protocols to determine the language needed to conduct an intake questionnaire, provides information on the family’s rights, explains the evaluation process, utilizes developed protocols to determine the best disciplines to provide the multidisciplinary evaluation, enters child and family information into the data system, and schedules the multidisciplinary evaluation.
* Review and recommend new or revised internal operating processes and procedures offered in Spanish.
* Helps to translate, review and offer input on Early Intervention Colorado materials, scripts, and presentations offered in Spanish.
* Participate on various committees, training events, special projects, and focus groups, including activities to maintain current knowledge of developments in the relevant profession as it pertains to Spanish-speaking families.
* Works independently in a remote working environment to schedule evaluations based on family preference and provider availability. Accesses statewide Salesforce data system to enter information and determine provider discipline, location, and availability.
* Manages the missed appointment and reschedule process.
* Works within the Salesforce data system to ensure best practices for Spanish speaking families including reviewing and ensuring that all processes are equitable.
* Documents work activities in the Salesforce data system.
* Works with the Care Navigator Supervisor and other Bilingual Care Navigators to ensure a smooth and positive experience for referral sources and Spanish speaking families seeking an evaluation.
* Adheres to all protocols and scripts to ensure a consistent and high-quality experience for families.
* Helps to translate, review and offer input on Spanish speaking scripts, documents and talking points shared with families.
* Perform other duties as assigned.
**Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights**
———————————————————————————–
**.Residency Requirement:**
This posting is only open to residents of the State of Colorado at the time of submitting your application. **Class Code & Classification Description:**
H1B3XX Administrator III
**MINIMUM QUALIFICATIONS:**
Experience Only:
Six (6) years of relevant experience in an occupation related to psychology, sociology, social work, public policy, public administration, human services, education, early childhood, or human development. Must have at least two years of professional experience working as a service coordinator, in a call center or in an occupational field related to the work assigned to the position.
OR
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to psychology, sociology, social work, public policy, public administration, human services, education, early childhood, human development or family studies. Relevant experience in an occupation related to the work assigned equal to six (6) years. Must have at least two years of professional experience working as a service coordinator, in a call center or in an occupational field related to the work assigned to the position.
**Substitutions:*** Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis.
**Please note:** The required experience must be substantiated within the work experience section of your application and in the supplemental questions. Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. “See Resume” statements on the application will not be accepted. In addition, **part-time work will be prorated.**
**Preferred Qualifications:*** State experience relevant to this position
* Superior oral and written communication skills
* Prior professional experience working in state, federal or county agency
* Experience working in a team setting
* Experience working with highly confidential information
* Proficiency using Microsoft Office Suite and Google Applications
**Essential Qualifications:*** Must be bilingual English/Spanish speaker
**Highly Desired:*** Experience with Google Meet, Zoom, Teams, or other web-based platforms for meetings
* Experience with Salesforce
* Proven editing abilities in composing, editing and reviewing memos and documents
**Conditions of Employment:*** A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDEC with an official disposition of any charges.
**DEFINITION OF PROFESSIONAL EXPERIENCE:**
Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor’s or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods. **APPEAL RIGHTS:**
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director’s Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
H1B3XX
**Supplemental Information**
—————————-
**How to Apply****(PLEASE READ CAREFULLY)**
Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked “SEE RESUME” will not be considered.
Complete Applications must include the following documents:
* A complete CDEC Application for Announced Vacancy (please submit online using the green ‘APPLY’ button at the top of this announcement)
* A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
* A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.
* If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.
* If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.
Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below**.**
**Comparative Analysis Process**
The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.
Failure to submit properly completed documents by the closing date will result in your application being rejected.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
**Transfer, Non-Disciplinary Demotion or Reinstatement**
If you believe that you are eligible to be considered as a transfer, non-disciplinary demotion, or reinstatement to this vacancy, you must submit a completed application following the directions in this job announcement and you will be included in the selection process along with other qualified applicants. If you are the finalist for this position after the selection process, Human Resources will confirm your eligibility to be appointed as a transfer, non-disciplinary demotion, or reinstatement applicant.
**ADAAA Accommodations:**
CDEC is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to the HR Specialist Jenny Nguyen at jenny.n.nguyen@state.co.us **Technical Assistance:**
If you experience difficulty in uploading or attaching documents to your online application, or for any other technical difficulties, call NEOGOV technical support at 855-524-5627 anytime between 6:00 a.m.-6:00 p.m. (Pacific Time).
**The Department** **does not offer sponsored visas for employment purposes.** **HOW TO APPLY:** Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. **IF NOT APPLYING ON-LINE, SUBMIT APPLICATION TO:**
Online applications are strongly preferred. If you are unable to submit an online application, please reach out to the contact listed. Please note, all applications must be received by the closing date listed on the job posting.
**DEPARTMENT CONTACT INFORMATION:**
**jenny.n.nguyen@state.co.us**
METHODS OF APPOINTMENT: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
