Business Operations Support Specialist – Management Analyst 2

Job Description

**Job Details**
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**Working Title: Business Operations Support Specialist**

**Job Class: Management Analyst 2**

**Agency: Department of Employment and Economic Development**

* **Job ID**: 79188
* **Location**: St. Paul
* **Telework Eligible**: No
* **Full/Part Time**: Full-Time
* **Regular/Temporary**: Unlimited
* **Who May Apply**: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 08/14/2024.
* **Date Posted**: 08/08/2024
* **Closing Date**: 08/15/2024
* **Hiring Agency/Seniority Unit**: Employ & Econ Development Dept / Employ & Economic Dev-MAPE
* **Division/Unit**: Comm Off/Support Branch / CO Fiscal Administrative Servi
* **Work Shift/Work Hours**: Day Shift, 8am to 4:30pm
* **Days of Work**: Monday – Friday
* **Travel Required**: No
* **Salary Range:** $25.29 – $36.71 / hourly; $52,805 – $76,650 / annually
* **Classified Status**: Classified
* **Bargaining Unit/Union**: 214 – MN Assoc of Professional Empl/MAPE
* **FLSA Status**: Nonexempt
* Designated in Connect 700 Program for Applicants with Disabilities: Yes

### **The work you’ll do is more than just a job.**

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

**Job Summary**
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Under limited supervision and procedural control, the Business Operations Support Specialist provides advanced organizational and administrative work within the Department of Employment and Economic Development’s (DEED) central office. The primary focus of this position is to support the day-to-day business operations and office management functions. This position involves specialized knowledge of program operations and procedures, and effective application and interpretation of policies related to work functions and processes. This position supports the division’s work and information flow among leadership staff, employees, visitors, vendors and other clients or customers as necessary. This position is responsible for being a central point of communication for the agency and will perform a variety of organizational, operational, and administrative responsibilities for the division, as well as for other program areas within the agency. The work responsibilities are broad in scope and will sometimes include analysis or functions that are complex in nature. This position will work regularly with tasks that are well-defined as well as tasks and projects that require creative problem-solving skills to navigate and resolve in a manner that adheres to division standards.

In addition to defined work responsibilities, this position will be actively engaged in exploring ways to improve work processes, streamline workflows, drive efficiencies, and improve overall communications within the division. Customer service, accuracy, and efficiency will be critical performance metrics within this role.

This posting may be used to fill multiple positions.

**Qualifications**
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### **Minimum Qualifications**

**To receive credit for your education and experience, your resume should clearly describe how you meet each minimum and/or preferred qualification listed, including dates of employment.**

One (1) year of experience providing customer service, communicating with customers and staff, and performing advanced organizational and administrative work to support the day-to-day business operations.

Applicants that meet the above minimum qualification will be further evaluated on the following:

Customer service skills to provide prompt, courteous and accurate information to a variety of customers over the phone, in person, and via email utilizing correct spelling and grammar.

Document and records management experience sufficient to maintain electronic or paper files for efficient organization, retrieval or information and compliance with state and federal retention guidelines.

Ability to prioritize and complete tasks; recognize problems and evaluate possible solutions.

Strong communication skills sufficient to professionally convey information clearly and concisely with tact and diplomacy to a variety of stakeholders including staff, vendors, and executive / senior leadership.

Experience using Microsoft Office Suite products (Outlook, Word, Excel, Teams, PowerPoint, SharePoint, etc.) or similar software.

Ability to manage multiple tasks and deadlines simultaneously while maintaining accuracy.

### **Preferred Qualifications**

Bachelor’s degree in business management, financial management, project management, or a related field as determined by the agency.

Experience in Minnesota’s Statewide Integrated Financial Tools (SWIFT), creating purchase requests using the procurement systems; Electronic Inter-Office Request (EIOR), SWIFT, and the Statewide Employment Management System (SEMA4).

Audio-visual equipment experience sufficient to provide troubleshooting support and training for both in-person and virtual events.

Knowledge of DEED’s programs, including programs operated at partner CareerForce locations, with an understanding of State budget and State / Federal funding and providing back-up support related to DEED’s employee benefit programs for parking and Metropass.

Ability to analyze and make recommendations to management for new or revised administrative and program practices and procedures for smooth and efficient office operation.

Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

### **Additional Requirements**

This position requires successful completion of the following:

Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant’s current and/or former employers.

A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment.

When the position requires travel and the applicant drives a state owned or leased vehicle, a driver’s license record check will be conducted.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

**Application Details**
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### **How to Apply**

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

### **Contact**

If you have questions about this position, contact Brooke Hancock at brooke.hancock@state.mn.us or 651-259-7258.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Brooke Hancock at talent.acquisition.deed@state.mn.us.

The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us. Please indicate what assistance is needed.

#### **Working together to improve the state we love.**

What do Minnesota’s State employees have in common?

* A sense of purpose in their work
* Connection with their coworkers and communities
* Opportunities for personal and professional growth

#### **Benefits**

As an employee, you’ll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

#### **Your benefits may include:**

* Paid vacation and sick leave
* 12 paid holidays each year
* Low-cost medical, dental, vision, and prescription drug plans
+ Fertility care, including IVF
+ Diabetes care
+ Dental and orthodontic care for adults and children
* 6 weeks paid leave for parents of newborn or newly adopted children
* Pension plan that provides income when you retire (after working at least three years)
* Employer paid life insurance to provide support for your family in the event of death
* Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
* Tax-free expense accounts for health, dental, and dependent care
* Resources that provide support and promote physical, emotional, social, and financial well-being

#### **Support to help you reach your career goals:**

* Training, classes, and professional development
* Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

#### **Employee Assistance Program (EAP) for work/life support:**

* A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
* Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
* Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

**Programs, resources and benefits eligibility varies** based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

**EQUAL OPPORTUNITY EMPLOYERS**

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

**APPLICANTS WITH DISABILITIES**

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.