Clinic Lead

Job Description

Description:

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran

congregations in San Diego came together to discuss how to better assist families in need. They

began discussing how to form a Welfare Commission. Their vision expanded when they came together

with another group of Lutheran congregations in Los Angeles, having the very same conversation.

Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3)

non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a

servant to those in need. Today LSSSC serves thousands of individuals and families throughout

Southern California with over 70 different programs/services at nearly 20 different locations. We

are part of the Lutheran Services in America (LSA) network and strive to serve those in need with

dignity and respect.

**Lutheran Social Services of Southern California’s Mission:** Ignited by faith, we live out God’s love

by embracing, equipping, and empowering vulnerable people in Southern California.

**Position Summary:**

Under the leadership of the Vice President of Health, Wellness, and Recovery Services, the Clinic

Lead is responsible for the day-to-day execution of program and agency requirements to improve

staff performance and services. A Clinic Lead is familiar with program objectives and implements

procedures to guide field staff in executing daily tasks. The Clinic Lead guides staff and ensures

adequate preparation to accomplish their duties. The Clinic Lead continually assesses workforce

abilities, providing feedback to the SBC Rural Leadership Team for collaboration.

**Essential Duties and Responsibilities include the following:**

1. Continues to fulfill current job responsibilities in addition to the Clinic Lead position.

2. Collaborates with SBC rural leadership team members and clinic lead(s) to oversee day-to-day

operations and delegate task(s) as needed.

3. Creates an inspiring team environment.

4. Monitors team performance and attendance.

5. Communicates effectively and professionally with staff members regarding assigned tasks and

processes.

6. Set clear team goals and deadlines.

7. Promotes teamwork throughout the clinic. Ensures problems and solutions are understood and

accepted by staff members.

8. Assists with the disciplinary action process.

9. Completes or delegates administrative functions: A) Processes payroll B) Completes maintenance

or IT helpdesk tickets C) Monitors the census completion, FURS, and crisis call schedule. D)

Maintains supply inventory. E) Order supplies as needed.

10. Unsure cancellation and reminder phone calls are made in the event of staff illness or other

unexpected absences.

11. Attend SBC Rural Management staff meetings a minimum of twice a month.

12. Suggest and organize team-building activities.

13. Works a flexible schedule and can answer telephone calls during the evening, weekend, and

holiday hours.

14. Provide feedback regarding the skills needed by each staff member for the different phases of

service delivery.

15. Takes part in Recruiting, interviewing, and hiring candidates with innate personal qualities

and the capacity to learn and deliver effective services.

16. Provide guidance, including routine coaching, supervision, and in-the-field observation with

feedback to the staff.

17. Assist in creating employee development plans and performance evaluations.

18. Serves as a liaison and consultant to staff to assist with effective problem-solving when teams

are in conflict or need help securing relevant community resources.

19. Manages administrative functions of service delivery, including scheduling, productivity,

documentation reviews, and use of data to track outcomes and inform Clinic Directors.

20. Engage in continuous and open communication with the SBC Rural leadership team members

regarding clients, problems with documentation, and any other issue that arises while providing

services.

21. Fulfill other duties as assigned by the Clinical Supervisor, Clinic Director, or Management

Personnel.

**Competency:**

To perform the job successfully, an individual should demonstrate the following competencies:

* Previous experience as a leader in the social services field is strongly preferred;
* Optimistic, strength-based, and passionate about the work;
* Natural leadership abilities, engaging and empowering others;
* Active listener; proactive communicator;
* Skilled in the facilitation of groups, recognizing divergent opinions, and blending

perspectives to achieve consensus and collaboration in achieving goals;

* Comfortable as a teacher and learner;
* Freely admits errors and actively makes course corrections when needed;
* Demonstrates cultural humility and curiosity; understands issues of implicit bias,

diversity, equity, and inclusion

* Effective writing skills;
* Strong organizational skills to manage complex tasks, competing priorities, and

organizational requirements;

* Able to recognize the personal attributes, skills, and lived experiences that make good

candidates for services;

* Effective in building and managing business relationships with organizational

leadership, payors, community members, and colleagues;

* Demonstrated mastery level skills necessary to perform the roles of positions.
* Deep understanding of the values, practices, and processes.
* Demonstrates cultural humility and curiosity; understands issues of implicit bias,

diversity, equity, and inclusion

* Effective presentation skills.
* Completion of standardized training for coaches.
* Strong interpersonal skills.
* Positive approach to promoting growth and progress in others.
* Comfortable as a teacher and learner.
* Ability to engage people from different cultures, ages and backgrounds.
* Creative in developing learning experiences that match the trainee’s learning style.
* Demonstrated organizational skills and ability to manage complex tasks promptly.
* Self-awareness (self-care needs, triggers, etc.).

Problem-Solving – Identifies and resolves problems promptly; Gathers and analyzes information

skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses

reason even when dealing with emotional topics.

Customer Service – Manages difficult or emotional customer situations; Responds promptly to

customer needs; Solicits customer feedback to improve service; Responds to requests for service and

assistance; Meets commitments.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens

and gets clarification; Responds well to questions; Demonstrates group presentation skills;

Participates in meetings.

Written Communication – Writes clearly and informatively; Edits work for spelling and grammar;

Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret

written information.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes

approach or method to best fit the situation; Able to deal with frequent change, delays, or

unexpected events.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality;

Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security – Observe safety and security procedures; Determine appropriate action beyond

guidelines; Report potentially unsafe conditions; Use equipment and materials properly.

Requirements:
**Qualifications:**

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements below represent the required knowledge, skill, and ability.

Reasonable accommodations may be arranged to enable individuals with disabilities to perform

essential functions.

**Education/Experience:**

High School Diploma or GED. At least 2 years experience in customer service or administrative

support, a current California Driver’s License, and 100/300 car insurance.

**General Qualifications:**

* Willingness to be open to learning and growing.
* Maturity of judgment and behavior.
* Maintains high standards for work areas and appearance.
* Attends work and shows up for a scheduled shift on time with satisfactory regularity

considering LSSSC time, attendance policy, and/or client operating hours.

* Must be legally authorized to work in the country of employment without sponsorship for

employment visa status (e.g., H1B status)

**Skills/Aptitude:**

* Ability to present self in a highly professional manner to others and understand that

honesty and ethics are essential.

* Ability to maintain a positive attitude.
* Ability to communicate with co-workers and other departments with professionalism and

respect.

* Ability to maintain a professional relationship with all co-workers, vendor

representatives, directors, specialists, customers, and client representatives.

* Ability to provide clear directions and respond accordingly to employees.
* Must have basic phone and computer skills (email, texting, etc.).
* Good attention to detail.
* Ability to work well under pressure.
* Excellent oral and written communication skills.
* Excellent management and organizational skills.
* Ability to work well alone and in a team.

**Language Ability:**

Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability

to speak effectively before groups of customers or employees of an organization.

**Communication:**

Must be able to communicate clearly and effectively with clients and staff.

**Math Ability:**

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common

fractions, and decimals. Ability to compute rate, ratio, and percent and draw and interpret bar

graphs.

**Reasoning Ability:**

Ability to apply common sense understanding to carry out instructions furnished in written, oral,

or diagram form. Ability to deal with problems involving several concrete variables in standardized

situations.

**Computer Skills:**

To perform this job successfully, an individual should know Microsoft Office and Excel Spreadsheet

software.

**Certificates and Licenses:**

A valid California driver’s License.

**Supervisory Responsibilities:**

This job has supervisory responsibilities listed in the essential duties, responsibilities, and

competencies.

**Work Environment:**

The work environment characteristics described here represent those employee encounters while

performing this job’s essential functions. Reasonable accommodations may be made to enable

individuals with disabilities to perform essential functions. The noise level in the work

environment is usually moderate. Generally, in an indoor setting, however, they may participate in

outside activities and events. The schedule includes evenings, holidays, weekends, and extended

hours as business dictates.

**Physical Demands:**

The physical demands described here represent those that an employee must meet to perform the

essential functions of this job successfully. Reasonable accommodations may be made to enable

individuals with disabilities to perform essential functions. The employee must regularly lift and

move up to 35 pounds and occasionally lift/move 40 pounds.

Specific vision abilities required by this job include close vision. While performing the duties of

this job, the employee is frequently required to stand, walk, sit, use hands and fingers to handle

or feel, reach with hands

and arms, and talk or hear. Additional work conditions may be explicitly added to the work

location.