Complaint Analyst I (Solventum)
Job Description
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description
Complaint Analyst I (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
The candidate hired for the position of QMS Complaint Quality Analyst will manage and support complaint handling work processes for Solventum products. As part of the role, assures appropriate prioritization and timely accurate closure of complaints and performs product inspection and testing for complaint product samples. The position confirms compliance with all FDA regulations and internal procedures related to complaint handling.
* As a Complaint Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
* Managing complaint handling assigned product complaint assignments.
* Meeting daily team and individual complaint handling output goals.
* Performing document complaint investigation to either close the complaint or determine need for more in-depth analysis.
* Processing complaint events as required per internal and FDA regulations/International standards.
* Monitoring and tracking key operational data trending.
* Working with cross-functional groups (Quality Engineers, Medical Complaint Investigators, Outsourced Groups) as required.
* Visual inspection and product related complaint product sample testing.
* Ownership of product related documentation to support complaint processing.
* Inventorying and logging of complaint product samples.
* Other duties as assigned.
Your Skills And Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
* Bachelor’s degree OR higher AND two (2) yeas of combined quality/compliance experience in healthcare, medical device and/or drug environment.
OR
* High School Diploma/GED AND six (6) years of combined quality/compliance experience in a healthcare, medical device and/or drug environment.
Additional qualifications that could help you succeed even further in this role include:
* Ability to work within various databases and prepare documentation
* Ability to analyze data from various sources and familiarity with data management tools
* Proficiency with Microsoft Excel
* Self-directed and comfortable with a transactional goal structured position
* Highly attentive to detail
* Proven ability to communicate effectively, orally, and in writing
* Proven ability to maintain confidentiality and discretion in business relationships and exercise sound business judgement
* Medical products knowledge/experience
Work location: Onsite – St. Paul, MN
Travel: May include up to 5%
Relocation Assistance: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicable to US Applicants Only:The expected compensation range for this position is $72,681 – $88,832, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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