Conversation Designer

Job Description

My email: dave@brightintelli.com

Visa: USC, GC, OR GC-EAD (W2); H1B (C2C)

Position: Conversation Designer

Location: Vienna, VA (Hybrid; 2 days/week)

Duration: 3 to 5 years contract

Description:

UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services

Responsibilities:

• Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.

• Write conversational content that aligns with our brand voice and user needs.

• Work closely with product managers, engineers, and researchers to define and implement conversation strategies.

• Use data, user research, and testing to iterate and improve conversations over time.

• Define intents, utterances, and response logic for AI/NLU systems.

• Help establish and maintain conversation design guidelines and best practices.

• Advocate for the user and promote accessibility and inclusivity in language.

Qualifications:

• 2+ years of experience in conversation design.

• Strong portfolio of conversational work (chat, voice, or multimodal).

• Excellent writing and editing skills with an ear for natural-sounding language.

• Understanding of design thinking, user experience principles, and accessibility standards.

• Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).

• Comfort with ambiguity and a collaborative spirit