Desktop Support Specialist

Job Description

**Title: Customer Support Technician**

**Job type: Contract**

**Location: Remote (anywhere in US)**

**(“US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”)**

Hi All,

I am recruiting for a remote Customer Support Technician role for one of our well recognized clients based in Jersey City.

This opportunity is for a
**Customer Support Technician**
position. It’s a
**100% remote, one-year contract-to-hire**
role. The position offers a
**bill rate of $21/hour on W2**
, with limited benefits provided by Harvey Nash for your reference.

**A few key details about the position:**

* There is
**only one round of interview (Virtual/video)**
, and the
**hiring manager typically provides feedback within a day**
, including whether they’d like to move forward with an offer.
* This is a
**customer support role**
focused on assisting end users via
**phone and chat**
to troubleshoot and resolve technical issues related to
**desktop systems, Windows OS, and other IT-related concerns**
.

**To qualify for the interview:**

You will need to complete two short assessments:

1. **Typing Test**
– to evaluate your typing speed. (please share at gaurav.tiwari@harveynash.com)
2. **eSkill Test**
– to assess your technical and customer support abilities.

**Typing Test**

Please go to https://www.typingtest.com/

Choose the “Medium Test” or the “Benchmark” test. If you choose medium, you can take it a few times and it will give you a nice graph at the end with your score.

Please screenshot the final page that shows your words per minute (WPM) and send back to me.

Once you’ve completed your typing test, please share your score with me and feel free to reach out. I’ll guide you on how to proceed with the eSkill assessment.

**eSkill Test**

www.eskill.com

**A reasonable, good faith estimate of the minimum and maximum hourly rate on W2 for this position is $21 with limited benefits.**