Desktop Support Technician
Job Description
**Title: Technical Support Specialist**
**Job Type: Contract to hire (1 year contract to hire)**
**Location: Remote for States in US( AL, CA, CO, FL, GA, ID, IL, IN, KY, MI, MO, NE, NJ, NV, NY, OH, OR, PA, TX, UT, VA, WA, WI, WY)**
**A reasonable, good faith estimate of the minimum and maximum hourly rate on W2 for this position is $21 with limited benefits.**
**(“US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”)**
**Must Have:**
* Phone and chat support experience
* Windows troubleshooting skills
* Hardware/software install & troubleshooting
* Good communication skills
* **Good typing speed**
**Responsibilities:**
* Provide tech support via phone, email, and chat
* Troubleshoot Windows, hardware, and software issues
* Educate users on product usage
* Log and track incidents accurately
* Report and validate product issues
* Assist with product testing and improvements
***The shortlisting process requires each candidate to complete a typing test and an eSkill test, achieving the required scores to proceed. This is followed by a one-hour video interview, after which the client will make the final selection.***
**Typing Test**
Please go to https://www.typingtest.com/
Choose the “Medium Test” or the “Benchmark” test. If you choose medium, you can take it a few times and it will give you a nice graph at the end with your score.
Please screenshot the final page that shows your words per minute (WPM) and send back to me.
Once you’ve completed your typing test, please share your score with me and feel free to reach out. I’ll guide you on how to proceed with the eSkill assessment.
**eSkill Test**
www.eskill.com
This is a Desktop/Windows support role, so only candidates with relevant experience in Windows/Desktop support can be considered. If your background aligns, I’d be happy to proceed; otherwise, I may not be able to connect for this role.
