Desktop Support Technician/System Administrator

Job Description

**Contract Duration:**
03/02/2026 – 06/30/2026

**Work Location:**
Harrisburg, PA

**Onsite vs. Remote:**
Hybrid – approximately 20 to 40 percent onsite (1 to 2 days per week)

**Interview Type:**
Virtual

**Onsite Requirements:**
1 to 2 days per week onsite; onsite as needed for user support issues, hardware deployments, and projects; daily onsite required if telework program ends

**Onsite Address:**
Harrisburg Capital Complex, Harrisburg, PA

**Residency Requirements:**
Must be eligible to work in the United States

**Visas Accepted:**
USC, GC, H1B, GC EAD

**Schedule:**
5 days per week, 8 hours per day, maximum 40 hours per week; state holidays observed as applicable.

**Role Overview**
This position supports the Employment, Banking and Revenue Delivery Center Technology Services Office within our client’s environment. The team provides information technology services for multiple Commonwealth agencies, including the Department of Revenue and other partner departments within the Harrisburg Capital Complex.

The role is focused on Incident Management Support and desktop technical services. The resource will support executive staff and agency users, working both remotely and onsite, and may act independently or as a senior technical resource within the Incident Management Support Team.

**Key Responsibilities**

– Provide technical desktop support for hardware and software issues
– Troubleshoot Windows and Mac operating systems and COTS applications
– Install, configure, and test Wi-Fi, VPN, VDI, scanners, printers, and other desktop hardware
– Support video conferencing technology in conference rooms
– Maintain network connectivity and local printing mechanisms
– Perform software installations, removals, and workstation imaging using SCCM
– Provide remote support via remote control tools when onsite visits are avoidable
– Create, modify, and manage user and resource accounts in Active Directory
– Create and update distribution lists in Active Directory
– Perform password resets in Active Directory
– Use Commonwealth User Provisioning and Self-Service (CUPSS) for account management
– Coordinate with vendors for onsite hardware repairs
– Research and recommend technologies for performance and reliability improvements
– Support EBR executive staff with technical issues
– Transport and deploy hardware equipment as required

**REQUIRED EXPERIENCE AND SKILLS**

– Thorough knowledge and use of ServiceNow or an asset management system
– Expert knowledge of Windows OS and O365 Office products
– Experience troubleshooting Windows and Mac operating systems
– Experience supporting VPN setup, installation, and connectivity
– Experience supporting VDI connectivity
– Experience imaging workstations using SCCM
– Experience supporting desktop hardware including printers, scanners, and video equipment
– Experience creating and modifying user and resource accounts in Active Directory
– Experience creating and updating distribution lists in Active Directory
– Experience performing password resets in Active Directory
– Experience using CUPSS for account provisioning
– Knowledge of wireless workstation setup and support
– Strong troubleshooting and problem-solving skills
– Excellent customer service awareness and communication skills
– Ability to work independently and within a team environment
– Ability to transport and lift boxes and equipment
– Ability to resolve technical issues with users over the phone
– Ability to think and act under pressure
– Strong organizational skills
– Professional etiquette

**SITE NOTES**

– Telework is currently temporary and may end
– Daily onsite reporting required if telework ends
– Government equipment may not be taken or used outside of the United States

**SUBMISSION NOTES**

– No new submittals after 02/17/2026
– Government equipment usage outside the United States is prohibited and may result in termination and program ineligibility