DevOps Engineer-Only W2 (No H1b or CPT/OPT)

Job Description

Title: DevOps Operations Specialist

Location: Remote

Duration: 12 months

Top Skills’ Details

* DevOps
* CI/CD pipelines
* Splunk, Elastic search or Grafana
* Code deployment tools (harness, Jenkins or Amelia AI)
* Data-driven Tool Management

Job Description:

As a Software Engineering Operations Specialist, you’ll work closely with cross-functional teams, including software engineering, DevOps, product management, and IT, to support and enhance our development, deployment, and incident management processes. In this role, you’ll drive improvements that directly impact the customer experience by leveraging data insights to inform decisions, proactively address system performance issues, and optimize engineering operations.

Key Responsibilities:

* Customer-Centric Process Improvement: Identify and implement improvements in software development and operational processes, prioritizing changes that enhance the end-user experience. Optimize workflows in areas such as code reviews, testing, deployment, and CI/CD pipelines to minimize disruptions and improve quality.
* Log Analytics with Customer Focus: Monitor, analyze, and optimize log data using tools like Splunk, Elastic Search, and Grafana to ensure optimal system performance, detect anomalies, and proactively address issues that could impact customers.
* Workflow and Code Deployment Management: Collaborate with engineering teams to manage workflows and optimize code deployments through tools such as Harness, Jenkins, and Amelia AI, ensuring smooth and reliable delivery to end-users.
* Data-Driven Tool Management: Manage and support logging tools (Splunk, Elastic Search, Grafana), deployment tools (Harness, Jenkins, Amelia AI), and integrate them into team workflows to enable data-driven improvements in operational processes.
* On-Call Support for Customer Reliability: Provide on-call support for engineering operations, using tools like PagerDuty, OpsGenie, and VictorOps to quickly resolve incidents, monitor alerts, and maintain system reliability, ensuring minimal impact on the customer experience.
* Customer-Focused Data Analysis: Generate and analyze performance and operational metrics, focusing on insights that highlight potential customer pain points or areas for improvement. Use data to drive decisions that align with customer satisfaction and reliability.
* Resource Allocation with Customer Impact in Mind: Work with engineering leadership to manage team resources, aligning them with high-impact projects and customer-driven priorities.
* Documentation for Transparency: Create and maintain clear, comprehensive documentation for operational processes, log analytics, deployment workflows, and tools to ensure transparency and a shared understanding across teams.
* Communication and Reporting: Regularly communicate with stakeholders on process updates, log insights, deployment status, on-call incidents, and key performance metrics, emphasizing customer impact and data-driven insights.

Qualifications:

* Experience: 3+ years in software engineering operations, DevOps, or similar roles focused on customer-centric engineering efficiency, log analytics, code deployment, and incident management.
* Technical Proficiency: Experience with log management and analytics tools (Splunk, Elastic Search, Grafana), CI/CD tools (Harness, Jenkins, Amelia AI), and on-call/incident management tools (PagerDuty, OpsGenie, VictorOps).
* Customer-Focused Problem Solving: Proven experience in analyzing and addressing issues from a customer perspective, with a focus on reducing customer impact and improving the user experience.
* Data-Driven Decision Making: Strong analytical skills, with the ability to interpret operational metrics, identify trends, and make data-driven decisions that enhance customer satisfaction and reliability