Digital Product Manager/Owner

Job Description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Calance, is seeking the following. Apply via Dice today!

** The FASTEST way to be considered for this role is to CALL US – simply hit “Apply On Web” or “Apply Now”, where you will be re-directed to our website to view our Recruiter’s contact phone details **

** We will NOT accept 3rd Party (C2C) Contractors **

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Position:Digital Product Manager/Owner

JOB REF#:42857 – JIH5JP00003201

Duration:12+ Months (On-Going Contract)

Location:HYBRID – Torrance, CA 90501

Pay Rate:$80.00 per hour (W2 Only)

**LOCAL CANDIDATES ONLY**

HYBRID: MUST be able to work ONSITE when required, we will NOT consider any non-local candidates

The Digital Product Team for the distinguished websites and mobile app, the customer service agent console and other digital tools. Our mission is to provide exemplary Customer Experience to foster trust and loyalty. We value each interaction as a brand building opportunity. We apply the myCE attributes (Listen, Understand, Advocate, and Anticipate) in every channel to provide seamless and relevant service.

Seeking to hire an entrepreneurial Product Owner to join as a key member of our digital team. You will own responsibilities across the entire software development life cycle (SDLC) for projects and production support. For example, you will drive grooming sessions, capture requirements and acceptance criteria, aid the prioritization and sizing of work, prepare and perform user acceptance testing, assist field training, craft customer / field / stakeholder communications, perform demos, support launch and triage during warranty.

You are as comfortable leading and collaborating with UX, marketing and training as you are working with engineering, testing, SOX, compliance and legal. You are open to ambiguity and quickly flex for changing conditions. You use outstanding written and verbal multi disciplinary communication skills and have an eagerness to make steady progress to successfully engage business and IT partners from FC, enterprise or external vendors.

As a Product Owner for a financial services provider, you are detail oriented and own a high level of accountability. You maintain high standards for both project launches and operational excellence through quality, cost and delivery.

RESPONSIBILITIES INCLUDE:

Leading the Product team and be a subject matter expert for the Salesforce and mobile apps environments

Writes clear user stories and acceptance criteria

Works with Business and IT teams to document process flows, status reports

Writes and executes well planned test scripts for UAT and provide support of other testing workstreams. Triage. Report on testing results

Supports nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management

Working with CX, business, development and testing resources to imagine, write, deliver and test user stories

Leading initiatives. Meeting with leadership to articulate art of the possible, proposal plans and budgets to gain approvals

Maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc.

Lead Agile sprint planning, demo, retrospective and backlog management.

Top SKILLS REQUIRED for this position:

* Possess Product Mgmt, Product Development or Product operations experience
* Leadership experience, having led multiple projects and operational activities
* Document clear user stories and acceptance criteria
* Strong communication and organizational skills

Required Skills/Experience

3+ years of product management, product development or product operations experience

3+ years of Product Mgmt, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore

2+ years of experience with customer facing top brand digital product and websites

1+ years of roadmap and business planning experience.

Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors

Experience leading grooming sessions, capturing requirements and acceptance criteria, aid the prioritization and sizing of work, prepare and perform user acceptance testing, assist field training

Experience leading/collaborating with UX, marketing and training as you are working with engineering, testing, SOX, compliance and legal.

Outstanding written and verbal multidisciplinary communication skills

Education: BA/BS degree

DESIRED SKILLS:

Certifications: Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)

Salesforce certifications (PREFERRED).Else ability to gain Salesforce admin certification by year 1

CUSTOMER FACING + PAYMENTS EXCELLENCE + ROADMAP + DECISION MAKING + PLATFORM STRATEGY SALESFORCE

2 years of payments, financial services or captive finance industry experience

Mobile app experience

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Calance Consultant Benefits Offerings:

* H1B Transfer
* EPO/PPO Medical Plan (Cigna)
* HMO/PPO Dental programs (Cigna)
* Vision – VSP (Vision Plan Summary)
* 401K VOYA Retirement vesting program
* Paid Bi-Weekly/Direct Deposit