E-Commerce Operations Assistant

Job Description

**Who We Are:**

EP YAYING is the named luxury brand from Shanghai, China, continue to create beauty for our female clients with carefully selected high-quality materials and exquisite fashion. We have more than 500 high-quality stores in China, Macau and Malaysia.

EP YAYING has always been committed to growing together with like-minded partners with a global vision and high professionalism and aims to create an open ecosystem of first-class resources. Over the years, we have worked together with many international talents and organizations on projects that range across the company’s brand image, arts and culture, creative design, supply chain, and many more.

**Website:** https://www.epyaying-shop.com/

**Store location:** E103 American Dream, 1 American Dream Way, East Rutherford, New Jersey 07073

**Job description:**

EP YAYING is searching for a dynamic Digital Marketing Intern who is ready to immerse themselves in the exciting world of online retail! In this exciting role, you will gain hands-on experience in managing e-commerce operations across platforms such as Shopify and other marketplaces. This internship offers a unique opportunity to contribute to various aspects of our e-commerce strategy, from product listings to customer engagement.

**Responsibilities:**

1. Multi-Platform Management:

· Assist in managing product listings and storefronts on Shopify, other e-commerce platforms, and social media.

· Ensure consistency and optimization of product information across platforms.

2. Order Fulfillment:

· Support the order processing workflow to ensure accurate and timely fulfillment.

· Coordinate with logistics and warehouse teams to optimize inventory and shipping processes.

3. Customer Engagement:

· Respond to customer inquiries and reviews on different platforms.

· Contribute to customer engagement strategies to enhance the online shopping experience.

4. Digital Marketing Execution:

· Collaborate with the marketing team to execute digital marketing initiatives on Google ads, Meta and Klaviyo.

· Assist in creating and scheduling content for product promotions and campaigns.

5. Analytics and Reporting:

· Analyze e-commerce metrics, sales data, and customer behavior.

· Prepare reports on performance indicators and provide insights for optimization.

· Conduct research on competitors within the party supply market on various platforms.

· Identify opportunities for differentiation and improvement.

6. Product Launch Support:

· Assist in the launch of new products on e-commerce platforms and online campaigns.

7. Website Maintenance:

· Assist in the maintenance and updating of the company’s e-commerce website.

· Ensure accurate product information, pricing, and a user-friendly experience.

8. Collaboration with Marketplace Policies:

· Stay informed about and comply with policies and guidelines on each e-commerce platform.

9. Content Creation:

· Assist in creating compelling product descriptions, images, and other content to drive sales.

10. Assisting with other office tasks as needed.

**Qualifications:**

· Bachelor’s degrees in related programs (e.g., Business, Marketing, E-commerce).

· 1 – 2 years’ experience with the above tasks required.

· Bilingual in Mandarin is a must

· Ability to work across various systems such as in Google Ads, Meta, Klaviyo, and other digital marketing platforms.

· Strong organizational skills and attention to detail.

· Ability to work independently and manage time effectively.

· Strong communication, and interpersonal skills.

· Self-motivated with a proactive approach to tasks.

· Ability to adapt to a fast-paced and dynamic e-commerce environment.

· Maintaining a clean and organized work environment.

Job Type: Part-time

Pay: $16.00 – $18.00 per hour

Expected hours: No less than 20 per week

Benefits:

* Dental insurance
* Flexible schedule
* Health insurance
* Vision insurance

Schedule:

* 8 hour shift
* Monday to Friday

Application Question(s):

* Will you need a working VISA such as an H1B sponsorship in the future?

Education:

* Associate (Required)

Experience:

* E-commerce: 1 year (Required)

Language:

* Mandarin (Required)

Ability to Commute:

* Rutherford, NJ 07070 (Required)

Work Location: In person