Field Service Representative I

Job Description

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
Field Service Representative I Orlando, FL

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle.

As a Field Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:* Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions.
* Expect to spend 50-90% of each day on the road in company vehicle within the assigned geographic areas in support of customers and patients.
* Utilizes computer or other company issued electronic equipment to timely execute transactions and to accurately capture transactional data for company record keeping.
* Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery.
* Obtains and evaluates all information regarding service and product inquiries and providing prompt responses & appropriate follow up.
* Loading and unloading medical equipment from company vehicles.
* Organizes and executes assigned work tasks to effectively and efficiently meet customer communicated timeframes for service.
* Maintains a clean and safe working environment.
* Tracking inventory control on assets, parts, disposables, and supplies. Locate missing and misplaced equipment as needed.
* Many locations also utilize 3rd party shippers (UPS, FedEx, etc.). The employee will assist & prepare outgoing items as well as receive incoming items daily.
* Gather customer feedback responding and/or escalating to management as appropriate.
* Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.

Company Vehicle
This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:* High School Diploma/GED or higher
* Requires a minimum of 1 year of work experience in a customer facing or service-related field
* Current, valid Driver’s License

Additional qualifications that could help you succeed even further in this role include:* Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
* Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
* Experience with Microsoft Office & iOS applications
* Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills.

Work location: Onsite In-Service Territory

Travel: May include up to 10% domestic (including potential for meetings or other business functions that require commercial air travel)

Relocation Assistance: Relocation is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $43,907 – $53,664, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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