Genesys Cloud Engineer

IT Services and IT Consulting
Miami, FL
September 17, 2025
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Job Description

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Hi,

I hope you are doing well.

We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested.

**Job Role: Genesys Cloud**

**Location: Miami, FL (Onsite)**

**Visa: H1B with PP, USC, H4-EAD**

**Job Description:**

– Expertise in
**Genesys Cloud CX**
.
– **IVA/conversational AI, GenAI agent**
assist, and speech/text analytics.
– CRM/ITSM integration, WEM/WFO, and automation experience.
– Strong client-facing and oral leadership skills.
– MS Copilot Studio (Contact Centre AI) experience for IVA/Agent Assist and conversational AI orchestration.

—

***Thanks & Regards***

***Ritik Sahu || Raas Infotek***

***Direct No: 302 286 9939 Ext: 109***

***Email: ritik.sahu@raasinfotek.com***

***LinkedIn: https://www.linkedin.com/in/ritik-sahu-745129193/***

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