Genesys Consultant

IT Services and IT Consulting
Miami, FL
July 22, 2025
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Job Description

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Hi

I hope you are doing well.

We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested.

**Job Role: Genesys Consultant**

**Location: Miami, FL 33132 (Onsite – 4 Days/week)**

**Visa: H1B/H4-EAD with PP number**

**Job Description:**

* Understanding of
**SIP Protocols, Genesys Framework, and Architecture**
* Good Knowledge of
**SIP protocol.**
* Hands-on experience in multimedia setup (chat & email) environment
* Hands On experience on Genesys Architect and the Genesys Dialogflow engine
* Hands On experience of integrating with Appfoundry applications as well as connectors Salesforce, Microsoft Dynamics, ServiceNow
* Should have experience of troubleshooting Genesys Cloud interactions.
* Should have installation experience of Genesys Edge Device
* Should have experience of integrating Cloud telecom provider integration
* Should have experience of configuring other UCC platforms such as 8X8, Microsoft teams, Zoom, etc.
* Working Knowledge of Genesys cloud modules such as WEM, Speech Analytics, Chatbot engine etc.
* Strong knowledge on designing and developing Genesys Routing Strategies and IVRs
* Good knowledge in Database such as SQL, Oracle, MySQL, etc.
* Should have experience of integrating with SSO, Active directory tools
* Some experience of Web Services/SOA functions, backend integrations, stored procedures, and scripting is a must.
* Strong exposure on CTI development, Agent Softphone, Genesys API / SDK
* Integration of the Genesys solution with CRM Agent desktops.
* Should have knowledge of JAVA/.Net technology.
* Good ITIL Knowledge – Incident, Configuration Management

**Roles & Responsibilities**

* Provide advanced troubleshooting for applications and systems, determining cause and effect.
* Provide 24 x 7 on-call support as part of a scheduled rotation with other team members.
* Understand and apply advanced system/application administration, management, and performance tuning techniques.
* Assist with day-to-day operation support, performance tuning, disaster recovery
* Mentors newly hired representatives to ensure a smooth transition from the learning environment to the daily production environment and may participate in providing formal training.
* Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of policies, procedures, and benefits across all product lines.
* Develops job aids and other tools to assist engineers in improving overall quality of service
* Evaluate hardware and software requirements and be able to justify purchase decisions.
* Other duties as assigned by Management.

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***Thanks & Regards***

***Ritik Sahu, || Raas Infotek***

***Direct No: 302 286 9939 Ext: 109***

***Email: ritik.sahu@raasinfotek.com***

***LinkedIn: https://www.linkedin.com/in/ritik-sahu-745129193/***

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