Help Desk Analyst

Job Description

A Public Sector client of ours is looking for a Help Desk Analyst to work on their ongoing project in the Harrisburg, PA office.

Below are the additional details of this role:

Required Skills:

We need a minimum of 1+ years of hands-on experience in the following.

* 1+ years’ previous IT Service Desk and/or Call Center experience required
* Experience with call tracking and ticketing software
* Attentive to details and ability to be resourceful (using supplied documentation)
* Ability to support users with limited knowledge of computers, software, hardware and systems
* Above average communication skills and telephone manner.
* Basic User & Security Group Active Directory administration
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
* Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
* Excellent organizational skills

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.