Help Desk Analyst – Locals Only

Job Description

A Public Sector client of ours is looking for a Help Desk Analyst to work on their ongoing project in the Madison, WI office.

Below are the additional details of this role:

Required Skills:

We need a minimum of 6+ years of hands-on experience in the following.

* Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
* Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
* Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
* Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.