IT Performance & Metrics Manager

Job Description

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Job Description:

IT Performance & Metrics Manager

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role

As a manager in IT Performance and Metrics, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

* Developing and maintaining an IT Performance Management and Metrics framework and policies to ensure the effective alignment of IT delivery to business objectives.
* Develop and maintain performance management frameworks and KPIs to monitor the effectiveness of IT systems and services.
* Regularly analyze system performance data to identify trends, anomalies, and areas for improvement.
* Generate and present performance reports to IT leadership and stakeholders, providing insights and recommendations for optimization.
* Create and maintain dashboards, scorecards, and reports that provide visibility into IT performance for leadership and stakeholders
* Work closely with IT teams to implement performance improvement initiatives, ensuring that IT infrastructure and services are optimized for reliability, efficiency, and user satisfaction.
* Lead initiatives to continuously improve the IT metrics program, including refining KPIs, enhancing reporting tools, and incorporating feedback from stakeholders
* Continuously assess and refine performance management tools, processes, and methodologies to keep up with industry best practices and technological advancements.
* Participate in audits and assessments to validate IT performance against established benchmarks and criteria.
* Serve as the primary point of contact for IT metrics and reporting, providing guidance and support to IT and business units.
* Facilitate regular meetings with stakeholders to review performance metrics and discuss areas for improvement.

Your Skills And Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

* Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
* Five (5) years IT professional experience in a private, public, government or military environment.

Additional qualifications that could help you succeed even further in this role include:

* Excellent interpersonal and written communication skills
* Excellent presentation/PowerPoint skills
* Strong understanding of IT infrastructure, including servers, networks, databases, and cloud environments.
* Experience with data analysis, including proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).
* A quick learner, detail oriented, organized, strong problem-solving skills and collaboration across teams, functions and organizations

Work location:

* Hybrid, based in MN

Travel: May include up to 10% domestic/international

Relocation Assistance: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only:The expected compensation range for this position is $160,284 – $195,903, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: _careers-working-at-3m/benefits/.

Learn more about 3M’s creative solutions to the world’s problems at or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: _careers-working-at-3m/benefits/

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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