ITSM Lead (ServiceNow SolarWinds Integration)

Job Description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, cloudingest inc, is seeking the following. Apply via Dice today!

W2 only.

* Preferably s. (-EAD, GC-EAD, and L2-EAD are considered on W2).
* Unfortunately, we are unable to sponsor an H1B transfer at the moment.

Job-Role: Lead ITSM Engineer

Project: ServiceNow & SolarWinds Integration and Support

Location: Lisle, Illinois, United States.

Job Type: Long-term contract opportunity. The initial contract is for 12 Months, with extensions.

Work Style: Hybrid work – 3 days/week in the office is required

Must-Have Experience & Skills:

* Hands-on ITSM framework and ServiceNow,
* SolarWinds ITSM Application integration with SNOW
* Leadership

Key Skillset for this Role:

* Experience in mapping infrastructure components to business and technical services to enhance visibility, dependency management, and service impact analysis.
* Demonstrated experience in ITSM frameworks
* Extensive experience with ServiceNow and SolarWinds
* Fundamental understanding of key technologies relevant to ServiceNow implementations, including Web Services, LDAP, and JavaScript.
* Demonstrated ability to influence and consult (on pros, cons, and risks).
* Provide thought leadership in solving business processes and technical problems.
* Ability to analyze data findings to draw conclusions and develop actionable recommendations.
* Excellent communication skills.
* Ability to explain complex practices, processes, or procedures in clear and simple terms.