IVR developer -W2 Only (No H1b or CPT/OPT)

Staffing and Recruiting
United States
November 18, 2024
$100000 - $110000 / year
Remote
Login to Apply

Job Description

Job Title: IVR developer

Location: Remote

Duration: 12+ months

Top Skills’ Details

* Node.JS – API’s written in API
* AWS lambda- code deployment
* Genesys dialer – outbound auto dialing platform they’ll be supporting
* AWS connect – 50% of users on connect platform
* Terraform – CICD

Secondary Skills – Nice to Haves

* AWS SQS
* Firehose
* Event bridge

Job Description

The Hiring manager inside the contact call center owns the engineering team and needs additional engineers to support a new Genesys dialer platform. The Genesys dialer is an auto dialing outbound call solution that contacts members with important information. In addition to the new Genesys dialer platform, there are integration points that connect via API to the existing Amazon connect platform.

Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD):

* Participate in the design, development and delivery of solutions on IVR solution
* Develop efficient and high-performance call flows
* Create unit tests to maximize code coverage and cover end to end business scenarios
* Support existing architecture and code
* Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
* Collaborates within the Agile framework, fosters a team approach to software development and delivery
* Ensure all code developed follows DevOps practices

Describe the performance expectations/metrics for this individual and their team:

* The developer needs to be an experienced IVR developer with AWS Connect experience.
* The candidate should have experience building contact flows (both call and chat) in AWS Connect.
* The developer’s primary responsibilities are to analyze, design, implement and test customized software applications.
* The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.

Tell me about what their first day looks like:

Onboarding, ensuring access to systems, meeting the team, aligning calendars and schedules

What previous job titles or background work will in this role?

* IVR Engineer
* Telecom Engineer
* Telecom integrations engineer

Related Jobs