Key Account Assistant

Job Description

* Assist the Key account manager in supporting the company to maintain a high-quality standard in the industry, solving concerns from the company’s key clients, and analyzing and preparing reports as needed.
* Develop an in-depth understanding of the needs and requirements of important clients and prepare tailored solutions.
* Prepare customized quotations for targeted accounts by applying the pricing policy and utilizing market intelligence.
* Create and maintain customer SOPs for key account clients.
* Conduct regular performance review meetings with Key Account clients.
* Track and trace the status of parcels and provide updates to Key account customers.
* Generate weekly and monthly performance reports on delivery/dispatch rates for key accounts.
* Analyze data and identify the underlying causes for any issues based on tracking and tracing reports from key account customers.
* Prepare and send AR billing invoices/statements to customers on a weekly basis and follow up on any late payments.
* Review claims submitted by Key Account Customers.
* Take on additional tasks as assigned.
* Provide backup support to other team members when necessary.

### Requirements
* Hold a Bachelor’s Degree
* Possess experience within the logistics industry
* Demonstrate excellent aptitude in data analysis and reporting
* Show exceptional communication and interpersonal skills
* Exhibit qualities of being proactive, resourceful, responsible, independent, and assertive
* Display good leadership and problem-solving abilities
* Possess effective time management and organizational skills
* Prioritize customer satisfaction
* Work well as a team player
* Present strong report writing skills
* Preference given to candidates with good presentation skills
* Have a strong command of both written and spoken English, as well as Mandarin
* Display basic knowledge of geography

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### Benefits
Compensation and Benefits:

Pay Range: 19-21/Hour

* Paid Time Off
* Paid Sick Leave
* Paid Holiday
* 401K Match
* Insurance
* H1B Sponsorship after six months of good performance