Korean Bilingual Service Planning and Admin Support Specialist
Job Description
– Job Title: Korean Bilingual Service Planning and Admin Support Specialist
– Job Type: Regular Fulltime, Hourly
– **Korean Bilingual**
– **Bachelor’s degree in a relevant field (Business, Operations, Engineering, or similar) with Minimum 5+ years of relevant work experience, ideally in business analysis, operations, or field service support**
**Location**
– 700 Sylvan Ave, Englewood Cliffs, NJ
**Benefits**
– Medical Insurance (Health, Dental & Vision)
– Paid Time Off
– 401K
– H1B/Green Card Sponsorship for qualified employee
– Hands-on experience at global industry leader Samsung
– Opportunities for career advancement
**Compensation**
$37-41/hr
**Top Skills**
– Advanced Excel–based data analysis and reporting (multi-source data, trend analysis, insights)
– Executive-level PowerPoint presentation development
– Bilingual stakeholder communication and project coordination (English/Korean)
**Responsibilities**
– Assist the Director of Field Service Operations with administrative, analytical, and strategic support
– Create executive-level reports and formal presentations for senior leadership and Global HQ in Korea
– Perform advanced data analysis to identify trends, opportunities, risks, and operational pain points
– Generate, combine, clean, and analyze data from multiple internal and external sources using advanced Excel
– Prepare and deliver high-quality PowerPoint presentations for internal, customer-facing, and leadership meetings
– Lead or support ad hoc and planned projects involving internal teams, customers, or vendors
– Support B2B post-sales field operations, including warranty and after-sales service analysis for visual display products
– Collaborate cross-functionally with sales, operations, vendors, and partner organizations
– Build and maintain strong working relationships with internal stakeholders, vendors, and B2B partners
– Support service planning initiatives and contribute to process improvement and operational efficiency
**Qualifications:**
– Minimum 5+ years of relevant work experience, ideally in business analysis, operations, or field service supportBachelor’s degree in a relevant field (Business, Operations, Engineering, or similar)
– Bilingual proficiency in English and Korean (professional reading and writing required; Korean proficiency assessed)
– Advanced to expert-level Excel skills, including data manipulation, reporting, and analysis
– Advanced PowerPoint proficiency, capable of creating executive-level presentations (samples preferred)
– Strong analytical skills with the ability to translate data into insights and recommendations
– Proven project management experience, including planning, execution, stakeholder coordination, and delivery
– Strong relationship-building and networking skills across all organizational levels
– Preferred background in operations, field service operations, or B2B customer service
– Experience with warranty or after-sales service operations is a plus
– Ability to thrive in a fast-paced environment while managing multiple priorities
Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
Our vision is ‘We Want to See You Grow’ to become the industry leader for both employee and company.
For more information about JND, please visit www.jndsolutions.com
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Pay: $37.00 – $41.00 per hour
Benefits:
– 401(k)
– Dental insurance
– Health insurance
– Paid time off
– Vision insurance
Work Location: In person
