L1/L2 Support Analyst (W2 Only)

IT Services and IT Consulting
Miami
December 11, 2024
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Job Description

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Role: L1/L2 Support Analyst (W2 Only)

Location: Miami, FL

Duration: – Full Time / Long Term Contract (All Visa will work)

H1B Transfers will also work

JD:

* Excellent L/L2 Production Support Linux shell scripting and Oracle as skillet
* Working knowledge of ITRS Autosys App dynamics ServiceNow UDeploy
* Should be able to work in flexible and adaptable to business needs
* Well versed with Incident life cycle management Problem life cycle management and PMR process
* Triage issues gather Gray logs and consolidate detailed information on all Production tickets under the defined Service Level Agreement based on Priority of tickets
* Perform 24X7 Health checks on eCommerce Websites, Database queries and Backend systems and stop/restart Cronjobs and processes as required
* Available to work nights and weekends as necessary and perform 24×7 on-call support on a rotational basis
* Creates and maintains Level 1 Support Knowledge Base documentation in Wiki/Confluence for teams to reference and use on a day to day basis
* Monitors, resolves and escalates Production issues as appropriate to Level 3 Support/Development teams/Solution Architects
* Well versed with Change management Releases and Deployments
* Support Specialist within client End User Services Java support experience
* Excellent L2 Production Support Linux shell scripting and Oracle as skillet
* Working knowledge of ITRS Autosys App dynamics ServiceNow UDeploy
* Should be able to work in flexible and adaptable to business needs
* Well versed with Incident life cycle management Problem life cycle management and PMR process
* Well versed with Change management Releases and Deployments
* Good eye to debug the root cause and provide a temporary and permanent solution
* Support Specialist within client End User Services Java support experience
* Experience level: Experienced
* Education: Bachelors

Thanks & Regards

Rajeev Kumar| Recruitment Lead

Follow us over Linkedin – https://www.linkedin.com/company/hyr-global-source-inc

To Get more job notifications

T 469 215 7481| rajeevk@hyrglobalsource.com

7304, W 130th St Suite #220 Overland Park, KS 66213

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