MS Teams Administrator with Enterprise Voice Expert

Job Description

Hi

I hope you are doing well.

We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested.

**Job Role: MS Teams Administrator with Enterprise Voice Expert**

**Location: Day 1 ONSITE – Morrisville, NC**

**Visa: H1B with PP , EAD, USC**

**Job Description:**

MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams.

Implementation & Support experience specifically in the area of M365, MS Teams
**, Enterprise Voice**
, Conferencing solution & the ability to interact with the client to understand business requirements, which will be both functional and technical.

**PRIMARY RESPONSIBILITIES:**

– **8 to 10 years’**
experience on Microsoft Teams with Enterprise Voice.
– Experience on
**AudioCodes/Sonus Gateways/Downstream SBCs**
– Experience in Configuring, designing, deploying and migrating Voice PBX to MS-Teams platform.
– Experience and Knowledge on MS Teams Direct routing for Enterprise Voice
– Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, and QoS..
– Experience with Enterprise Voice,
**Direct Routing, Calling Plan**
, gateways, trunks, voice resiliency, etc.
– Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environments.
– Experience Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex issues)
– Knowledge of Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, Auto attendant etc.
– Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy
– SIP, SIP Trunk integration, defining outbound translation rules, inbound dial plan, SIP Call flow concepts, and knowledge of call methods.
– Knowledge on Call quality Dashboard Reporting and Management
– Overview of integrating Video endpoints, Teams meeting rooms & Collaboration Bars configurations.
– Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, and call routing methods.
– Good knowledge on Active Directory & Domain Services, Certificate Authority
– Knowledge on Windows, PowerShell & PowerShell Scripting
– Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design
– Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution.”
– Knowledge of the ITIL & Safe Agile frameworks, like SLA management with detailed understanding of the classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

**REQUIREMENTS:**

Bachelor’s degree in a related field or equivalent experience.

– Experience on MS Teams, MS-Teams -EV & SBC/Gateways
– Support for Videoconferencing platform and experience, including operation, call set-up and equipment troubleshooting (Cisco, Polycom, MS-Teams Live etc.)
– Proficient with Microsoft Teams & M365 admin portal Management.
– Knowledge of
**Teams Admin/Pro Portal**
functions and reporting, including telemetry data export and import to Power BI
– Excellent troubleshooting skills to resolve Level 3 Incidents with probable solutions
– Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)
– Exposure on Microsoft Teams Rooms with enhanced collaboration (Surface Hubs/Content Cameras/collaboration displays)

**ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:**

– Video Communications Infrastructure
– Video on Demand, eCDN, Conferencing Solutions
– SIP Troubleshooting (Debug Level)
– LAN/WAN Understanding w.r.t. Collaboration
– MS Teams & Cisco Collaboration Product line

**PROFESSIONAL SKILL REQUIREMENT**

1. Ability to work in large teams and manage project milestones

2. Excellent communication & presentation skills

3. Ability to develop requirements based on client inputs

4. Performance/Status reporting to project leads and leadership

5. Ability to work effectively in a remote, virtual, global environment

—

***Thanks & Regards***

***Ritik Sahu || Raas Infotek***

***Direct No: 302 286 9939 Ext: 109***

***Email: ritik.sahu@raasinfotek.com***

***LinkedIn: https://www.linkedin.com/in/ritik-sahu-745129193/***