Network Technician

Job Description

Visa: H1B, USC, GC, TN

Role: Network Technician

Location: Vienna, VA (100% onsite)

Position Type: Multiyear Contract

Basic Purpose of the Position:

Provide 24×7 technical support and monitor the organization’s enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance.

Responsibilities:

• Identify trends and monitor network performance and availability

• Utilize multiple monitoring applications to ensure optimal system performance – like Logic Monitor, Moogsoft and SolarWinds

• Respond to alerts and alarms, identifies and corrects problems

• Create and work on tickets in a service management application and monitor ticket queues

• Troubleshoot and escalate incidents and problems

• Interface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria

• Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.

• Work with others to update and document technical procedures

• Maintain, configure, and perform preventative maintenance to various network equipment – switches, routers, firewalls

• Perform other related duties as assigned

• May be assigned to other tasks based on need

Qualifications – knowledge, skills, and abilities

• Knowledge and experience of enterprise system, network knowledge and terminology

• Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, TCP/IP, SDLC, RS232, BGP

• Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions

• Experience that demonstrates dependability, productivity, and accuracy

• Demonstrated analytical and problem solving skills

• Effective verbal and written communication skills

• Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets

• Ability to work independently and as part of a team

• Ability to work under pressure (urgent problems, deadlines, changing priorities)