Operations Manager

Job Description

**Department Information**
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The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
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**Description of Job**
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The **Hearings Division** provides fair and efficient administrative hearings for the Department and its constituent divisions. These hearings include matters involving various Department of Revenue regulatory divisions as well as driving privilege cases brought by the Division of Motor Vehicles. The Hearings Division also presides over rule-making hearings to evaluate new regulations or rule changes proposed by other Divisions.

The **Hearings Division** makes impartial and timely interpretations of the law as applied to the facts of each case. In each case, the Hearing Officer presides over a recorded administrative hearing pursuant to the Administrative Procedure Act to ensure due process is provided to those who are challenging an adverse action by the Department. Decisions and orders made by a Hearing Officer are subject to appellate review. The Hearings Division also reviews and hears rule-making matters and issues written rule reports to the Department’s Executive Director that include recommendations regarding proposed rule changes prior to the adoption and publication in the Code of Colorado Regulations.

The **Operations Manager** provides day to day operational oversight for the Hearings Division including managing in-person and remote operations, organizing and establishing work schedules of Division employees, and assisting in reassignment of duties during staff shortages. This position also helps manage team development, creation and implementation of Division policies and procedures, and assists in problem solving for all Hearings Division staff. This position also provides executive level assistance to the Hearings Division management team.

The primary job duties are:* On-boarding/Off-boarding and HR Liaison
* Equipment / Licenses Asset Tracking
* Purchasing and Budget Administration
* Technical Knowledge and Troubleshooting
* Administrative Functions

HYBRID: This position is currently tasked with performing work duties via flex-place (aka telework, work-from home arrangements) with as needed on-site visits with clients.

**Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights**
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**Residency Requirement:**
This posting is only open to residents of the State of Colorado at the time of submitting your application. **Class Code & Classification Description:**
Administrator IV – H1B4XX **Minimum Qualifications:**
OPTION 1:* 7 years of professional experience in an occupational field related to budgeting, finance, and/or administrative experience.

**OR**
OPTION 2:* Bachelor’s degree from an accredited institution in a field of study related to accounting, finance, economics, business administration, political science, or a closely related field as determined by the Department.
* 3 years of professional experience in an occupational field related to budgeting, finance, or administrative experience.

**OR**
OPTION 3:* Additional appropriate education will substitute for the required experience on a year-for-year basis.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications:
The ideal candidate will possess the following skills:* Familiarity with Administrative Law – Title 42
* Experience managing multiple projects with varying timelines
* Familiarity with Department of Revenue applications such as UKG, SOC Learns (LMS),

AWS, DRIVES, etc.
* Experience with the State of Colorado CORE system
* Experience with Change Management
* Proficient in office applications such as Microsoft Office and Google Workspace

**Conditions of Employment with the** **CDOR****:**
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. **Minimum Qualification Screening**
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.* Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use “see resume” or “see attached” statements on your application.
* Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
* Recommended attachments: Resume, Cover letter (Optional if Manager is requesting them)
* List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
* Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
* The eligible list established from this posting may be used to fill additional vacancies.

**Email Address:**
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from “state.co.us” and “info@governmentjobs.com” addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. **APPEAL RIGHTS**
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director’s Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
**Supplemental Information**
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**Equity, Diversity, and Inclusion Compliance**
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. **If not applying online, submit application to:**
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader) (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement. **Methods of Appointment:**
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.