Operations Solutions Administrator

Job Description

**Job Details**
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**Working Title: Operations Solutions Administrator**

**Job Class: Management Analyst 4**

**Agency: Revenue Dept**

* **Job ID**: 79067
* **Location**: St. Paul
* **Telework Eligible**: Yes
* **Full/Part Time**: Full-Time
* **Regular/Temporary**: Unlimited
* **Who May Apply**: Open to all qualified job seekers
* **Date Posted**: 08/07/2024
* **Closing Date**: 08/20/2024
* **Hiring Agency/Seniority Unit**: Revenue Dept / Revenue (inc Assessors)-MAPE
* **Division/Unit**: Commissioner’s Office / Commissioner’s Off Admin Staff
* **Work Shift/Work Hours**: Day Shift
* **Days of Work**: Monday – Friday
* **Travel Required**: No
* **Salary Range:** $32.99 – $48.93 / hourly; $68,883 – $102,165 / annually
* **Classified Status**: Classified
* **Bargaining Unit/Union**: 214 – MN Assoc of Professional Empl/MAPE
* **FLSA Status**: Nonexempt
* Designated in Connect 700 Program for Applicants with Disabilities: Yes

### **The work you’ll do is more than just a job.**

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

**Job Summary**
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**This posting may be used to fill multiple vacancies.**

The Department of Revenue is looking to add members to the Operation Solutions Team to create communication and engagement programs to reach a diverse employee base. We’re looking for tech savvy creative superstars with exceptional communication skills to collaborate with key stakeholders to drive best practices and develop innovative operations solutions using Microsoft 365 tools.

The Operation Solutions Team supports the daily coordination, governance of content, visual design, and site navigation for the department’s SharePoint intranet platform. These positions will drive agency internal communication strategies to enhance employee engagement through use of the department’s SharePoint intranet platform and Microsoft 365 tools. The Operation Solutions Team members play a large role in the department’s Business Innovators Group (BIG) product team, this team utilizes agile project management methodologies to continually develop innovate business solutions to improve the employee experience within the department. In this role you will have the opportunity to lead change and engage with employees from across the department by making recommendations to improve work methods and procedures using SharePoint, Microsoft 365 applications, and other appropriate platforms.

As an employee at the Department of Revenue, you’ll join a group of professionals who strive to be innovative, collaborative, and results-driven by thinking big, having fun, and promoting the common good. We are committed to an inclusive work environment that values each employee and works to continually address the needs of the communities we serve. This position provides a flexible work schedule with hybrid telework options available.

***Telework is available and negotiated at the time of hire. There may be periodic in office requirements as directed by management. The employee will be required to complete a telework agreement.***

Teleworking employees are required to live in Minnesota or in a state bordering Minnesota.

**Qualifications**
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### **Minimum Qualifications**

* Three years of intranet management and employee communications experience*
* Strong teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization
* Strong project management or facilitation skills
* Bachelor’s degree in a related field as determined by the agency may substitute as one (1) year of professional experience, a Master’s degree may substitute as eighteen (18) months of professional experience.

Applicants who meet the above experience requirements will be further evaluated based on the following:

* Advanced level proficiency with various Microsoft 365 applications
* Exceptional written and oral communication skills to effectively develop and present on operational policies and procedures
* Strong project management or facilitation skills
* Ability to prepare comprehensive reports, policies, and procedures
* Ability to identify, evaluate, negotiate, and resolve critical management issues

### **Preferred Qualifications**

* Experience leading organization-wide operational planning efforts and establishing process timelines and deliverables
* Excellent interpersonal skills and ability to build collaborative relationships and to influence/negotiate positive outcomes with internal and external partners
* Demonstrated experience leading and managing change
* Desire and ability to innovate and improve upon processes, with experience leading organization-wide operational planning efforts and establishing process timelines and deliverables.
* Ability to foster a diverse and inclusive workplace and work with individuals from all background, with the experience of creating a work environment where differences are valued, encouraged, and supported
* Experience juggling multiple projects with fluctuating deadlines while maintaining meticulous attention to detail.
* Experience exhibiting judgment on complex and ambiguous issues, fostering collaboration among leaders, teams, and stakeholders.

### **Physical Requirements**

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

### **Additional Requirements**

Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

**Application Details**
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### **How to Apply**

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

### **Contact**

If you have questions about this position, contact Megan Wells at megan.a.wells@state.mn.us or 651-556-3053.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Wells at megan.a.wells@state.mn.us.

### **About Revenue Dept**

The Minnesota Department of Revenue works to fund the future for all of Minnesotans. We manage over 30 different taxes and collect $26.7 billion annually in state taxes, which funds state programs such as healthcare, transportation, public safety, and early childhood, K-12, and higher education.

Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve. We’re committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.

We value a work life balance for our employees, and many of our employees telework in a full or hybrid capacity. For those that come to the office, regularly or occasionally, we invested in a state-of-the-art hybrid workspace located at the Stassen building in St. Paul.

Find out more about us on our website.

#### **Working together to improve the state we love.**

What do Minnesota’s State employees have in common?

* A sense of purpose in their work
* Connection with their coworkers and communities
* Opportunities for personal and professional growth

#### **Benefits**

As an employee, you’ll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

#### **Your benefits may include:**

* Paid vacation and sick leave
* 12 paid holidays each year
* Low-cost medical, dental, vision, and prescription drug plans
+ Fertility care, including IVF
+ Diabetes care
+ Dental and orthodontic care for adults and children
* 6 weeks paid leave for parents of newborn or newly adopted children
* Pension plan that provides income when you retire (after working at least three years)
* Employer paid life insurance to provide support for your family in the event of death
* Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
* Tax-free expense accounts for health, dental, and dependent care
* Resources that provide support and promote physical, emotional, social, and financial well-being

#### **Support to help you reach your career goals:**

* Training, classes, and professional development
* Tuition reimbursement
* Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

#### **Employee Assistance Program (EAP) for work/life support:**

* A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
* Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
* Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

**Programs, resources and benefits eligibility varies** based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

**EQUAL OPPORTUNITY EMPLOYERS**

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

**APPLICANTS WITH DISABILITIES**

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.