Operations Support Analyst

Job Description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Swift Strategic Solutions Inc, is seeking the following. Apply via Dice today!

A Public Sector client of ours is looking for an Operations Support Analyst to work on their ongoing project in the Mechanicsville, VA office.

Below are the additional details of this role:

Required Skills:

* Technical problem resolution, judgment, and decision-making skills.
* Strong analytical, interpersonal, and written/verbal communication skills.
* Two years of technical customer service experience or equivalent education.
* Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member.
* Flexible and able to adapt to a rapidly changing environment.
* Ability to communicate well and work independently with minimum supervision.
* Willingness to learn new technologies, dive into challenges and take direction.
* Strong understanding of computer systems, including hardware and software and networks.
* Excellent analytical abilities to identify, diagnose and resolve customer call and email issues.
* Strong problem-solving abilities with skills in analyzing and resolving technical issues.
* Correctly log and escalate queries in incident management system.
* Monitor open issues, keep users informed of status.

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.