Salesforce Vlocity Architect

Job Description

**Job Title                                         :             Vlocity Technical Architect**
**Location                                       :             Houston, TX 77002 (Hybrid – Onsite/Offsite)**
**Duration                                       :              Long-term Contract**
**Visa: USC, GC, GCEAD, H4EAD, H1B**
 
**About the Role**
We are seeking a Vlocity Technical Architect with deep expertise in Salesforce Industries (SFI) to support large-scale digital transformation initiatives for Our Direct Client , a leading retail electricity provider. The ideal candidate will architect scalable Vlocity solutions, optimize customer/utility workflows, and help modernize customer engagement and operational platforms.This role requires strong hands-on architectural leadership, deep domain alignment with Energy & Utilities, and experience working in hybrid onshore/offshore delivery models. 
**Required Skills & Qualifications**

– 7+ years of Salesforce experience, with 4+ years in Salesforce Industries (Vlocity).
– Strong hands-on experience with:
– OmniStudio (OmniScript, IP, DataRaptor, FlexCards)
– **Vlocity EPC**
– **Vlocity CPQ**
– Experience designing solutions for Energy & Utilities or retail energy customers (preferred).
– Expertise in Salesforce architecture, Apex, LWC, integrations (REST/SOAP), and data modeling.
– Strong understanding of metering, billing, energy products, rate plans, customer lifecycle, or retail electric market workflows.
– Excellent communication and stakeholder management skills.

**Key Responsibilities**

– Technical Architecture & Solution Design
– Design end-to-end Salesforce Industries/Vlocity architecture, including data models, integration patterns, and omnichannel customer experiences.
– Build scalable solutions using OmniScript, DataRaptors, Integration Procedures, FlexCards, EPC (Enterprise Product Catalog), and CPQ.
– Define technical roadmaps aligned with Our Direct Client ’s business goals across retail energy, customer onboarding, billing, and service operations.

**Energy & Utilities Alignment**

– Architect solutions for processes like customer acquisition, service enrolment, contract management, usage data workflows, product configuration, rate plans, and billing interactions.
– Optimize customer engagement journeys specific to retail electricity markets.

**Implementation & Delivery**

– Lead technical governance, code reviews, and best practices in a hybrid onsite/offshore environment.
– Collaborate closely with Product Owners, Business Analysts, and Energy Operations teams to translate requirements into scalable technical solutions.
– Ensure the architecture adheres to performance, security, compliance, and data integrity standards.

**Integration Expertise**

– Work with integration teams to architect APIs and data flows between Salesforce Industries and systems such as:
– CIS / Billing systems
– Energy usage data platforms
– CRM and customer engagement tools
– Payment gateways and marketing automation systems

**Leadership & Collaboration**

– Provide technical leadership to developers, administrators, and cross-functional teams.
– Conduct impact analysis, troubleshoot complex issues, and recommend platform improvements.
– Champion Vlocity/SFI best practices across the organization.