Senior IT CRM/DMS
Job Description
The Opportunity – Unable to sponsor H1B/OPT Visa candidates at this time, five days in office.
Established in 2006, SANY America is a U.S. subsidiary of SANY Heavy Industry. SANY America specializes in the assembly, sales, marketing, servicing, and research and development of SANY-brand heavy industrial equipment. Our products include crawler cranes, rough terrain cranes, truck cranes, hydraulic excavators (“HEX”), motor graders, wheel loaders, backhoes, articulated dump trucks, container reach stackers, empty container handlers, and heavy forklifts. Combined with a low cost of ownership and field-tested toughness and durability, it is no surprise that we also offer the No. 1 selling excavator in the world. We target the entire North American market, including Canada, U.S., Mexico, and Central America. **The Opportunity**:
SANY America, Peachtree City is seeking a Sr. CRM, IT professional within the organization, overseeing all aspects of CRM/DMS technology management. You will coordinate the activities of external vendors, including a managed services provider, and work closely with internal team members. This role combines both high-level strategic management and hands-on technical support, requiring flexibility, strong problem-solving skills, and the ability to thrive in a dynamic environment. Identifying the most suitable computer system architecture, encompassing hardware, storage, cloud computing, and security, to meet our company’s needs and budget. The Senior CRM/DMS will also drive the effective utilization and continuous improvement of the CRM software within our organization. **Responsibilities****:**
Proactively identify opportunities to continuously optimize and improve existing CRM/DMS to support business needs and achieve business goals, here are the key responsibilities:* Work closely with stakeholders to gather and understand business requirements, translate them into scalable and high-quality solutions and technical requirements, and ensure best practices are followed and security standards are maintained.
* Lead the design, development, and implementation through projects, including customizations, configurations, and integrations, and deliver the results on every milestone.
* Serve as the technical subject matter expert, provide support to development team members with technical guidance, code reviews, and training as needed.
* Manage CRM releases and deployments, ensuring smooth and efficient delivery of new features and enhancements.
To ensure CRM/DMS, including software and hardware, is reliable, secure, and efficient to support the overall goals and operations of the organization, here are the primary responsibilities associated with system maintenance:* Troubleshooting and Issue Resolution, provide technical support to end-users, diagnose and resolve system issues, and provide guidance on best practices.
* Change Management, assess the impact of proposed changes on system performance and stability before implementation, and implement a change management process to control and document changes to the system environment.
* System Updates and Upgrades, keep system software and applications up to date with the latest versions, patches, new features, and best practices.
* Permission and Security Management, manage user access and permissions to ensure only authorized personnel have access to critical systems, and ensure systems comply with regulations and standards.
* Backup and recovery, implement regular data backup procedures to ensure data can be restored in case of loss or corruption, and develop and maintain disaster recovery plans to restore systems and data after major incidents.
* Documentation and Reporting: maintain detailed documentation of system configurations, procedures, and changes, and generate regular reports on system performance, security incidents, and maintenance activities for management review.
Other jobs or tasks required by the leadership, including but not limited to budgeting, planning and technology researching. **Qualifications****:**
Bachelor’s degree or above, in Computer Science, Information Technology, or related field.* Strong understanding of CRM, Salesforce plus, for example architecture, data model, security model, and best practices.
* CRM certifications, Salesforce plus, such as Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, and Salesforce Certified Platform Developer.
* Experience in leading CRM implementation projects from inception to completion, including requirements gathering, solution design, development, testing, and deployment.
* Minimum of 5+ years of experience working with CRM, 3+ years of experience in Salesforce, including hands-on experience with Salesforce Lightning Platform, Apex, Visualforce, and Salesforce APIs.
* Highly familiar with DMS, 2+ years of experience in HBS or similar products is a plus.
* Possession in-depth knowledge of business processes, including sales, service and parts.
* Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
* Strong problem-solving and analytical skills, with the ability to quickly understand complex business processes and requirements and translate them into scalable Product Solutions.
* Extensive management experience as department executive at least in a middle level enterprise.
* Proven leadership skills, with the ability to lead and mentor a team of developers and drive results in a fast-paced environment.
**Fluent in Chinese is a plus**.
COMPENSATION: Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits.
