Technical End User Support

Job Description

A Public Sector client of ours is looking for a Technical End User Support to work on their ongoing project in the Boise, ID office.

Below are the additional details of this role:

Required Skills:

We need a minimum of 2+ years of hands-on experience in the following.

* Professional experience in a technical end-user support role providing in-person desktop support AND remote support via phone, email, etc.
* Experience providing end user support on Windows-based machines (Windows 10 & 11)
* Experience with basic Active Directory user management for end user support
* Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users
* Experience assisting with basic phone system usage for end users (state phone system is Cisco-based)
* Experience working with a help desk ticketing system
* Experience providing basic networking support for end users (for example troubleshooting connectivity issues)
* Experience with hardware/software installation and support and imaging
* Experience with M365 support
* Experience working in virtualized environments (MS Azure/Entra AD)
* Exceptional communication skills required – candidates must exude professionalism even in stressful situations

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.