Technical Support Analyst

Job Description

A Public Sector client of ours is looking for a Technical Support Analyst to work on their ongoing project in the Richmond, VA office.

Below are the additional details of this role:

Required Skills:

* Strong customer service skills with a Customer First attitude
* Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365
* Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets
* Excellent research and investigative skills
* Knowledge and experience in Active Directory, cmd line tools, remote support tools, basic networking
* Experience in working with help request tracking and reporting tools
* Knowledge of IT concepts and trends and new technologies
* Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field
* Ability to communicate effectively orally and in writing with individuals and groups
* Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.