Technical Support Specialist
Job Description
A Public Sector client of ours is looking for a Technical Support Specialist to work on their ongoing project in the Salem, VA office.
Below are the additional details of this role:
Required Skills:
We need a minimum of 5+ years of hands-on experience in the following.
* Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365, and MS Teams
* Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
* Ability to communicate effectively verbally and in writing with individuals and groups
* Experience working with help desk request tracking and reporting tools
* Strong Customer Service skills that include a “customer first” attitude
* Provide computer training for field staff
* Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
* Experience with creating training documentation.
This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.
