Unified Communications Architect – Locals Only

Job Description

A Public Sector client of ours is looking for a Unified Communications Architect to work on their ongoing project in the Middletown, PA office.

**Below are the additional details of this role:**

**Required Qualifications:**

– 10+ years’ experience in designing, building, and managing high volume contact center is required.
– 1+ years’ experience with Microsoft’s Dynamics Contact Center solution and Azure Communication Services is required.
– 1+ years’ experience with leveraging copilot studio or other AI engine for natural language voice Bot and chatbot are required.
– Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems is required.
– Experience in implementing passing context from IVR to the agent as part of designing omnichannel contact center platform is required.
– Strong understanding in ways to delegate PCI to other cloud hosted providers is required.
– Equivalent combination of education and/or experience may be accepted.
– Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.